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Customer support representative
- Considering positions:
- Customer support representative, Customer service representative
- City of residence:
- Other countries
- Ready to work:
- Remote
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ADEOLA [open contact info ](look above in the "contact info" section)
Remote | Customer Experience Specialist
ALEDARE Stable WFH setup | 5G internet up to 100 Mbps
CUSTOMER SUPPORT SPECIALIST
PROFESSIONAL SUMMARY
Customer Experience Specialist with nearly four years of remote customer support experience, including
healthcare-adjacent environments. Highly skilled in chat, voice, and email support, CRM documentation,
and empathetic communication. Proven ability to handle high-volume workflows, resolve scheduling,
billing-related, and platform issues, and maintain accuracy under pressure. Known for strong ownership,
attention to detail, and the ability to thrive in fast-paced, 24/7 operations.
CORE SKILLS PROFESSIONAL EXPERIENCE
Chat, Voice & Email Support
CRM Documentation & Case CUSTOMER SUPPORT REPRESENTATIVE
Management
Orthodontic Experts | Remote (2021 – 2025)
Healthcare / Patient-Facing Support
Issue Resolution & Escalation Delivered high-quality chat and voice support, handling 40–
Google Workspace (Docs, Sheets, 60+ customer interactions daily while maintaining a
Gmail) professional and empathetic tone.
Remote Work & Multitasking Resolved patient inquiries related to appointments, billing
questions, treatment updates, and platform navigation in real
time.
EDUCATION Documented all interactions accurately in internal CRM
systems, ensuring clear internal notes and up-to-date records.
UNIVERSITY OF CALABAR
Bachelor of Medical Laboratory
Navigated multiple tools simultaneously during live calls,
Science including scheduling systems, internal dashboards, and
2019-2025 communication platforms.
A.G.G.S Collaborated with internal teams to escalate complex cases
Secondary School Certificate and ensure timely resolution.
2010 – 2016
Adapted quickly to new systems, workflows, and company
updates in a fast-paced environment.
TECHNICAL & CUSTOMER SERVICE INTERN
SYSTEM SKILLS
Crowns Boutique (2019 – 2021)
CRM & Internal Support Systems Resolved 2,500+ customer inquiries via phone and online
Google Workspace (Docs, Sheets, channels.
Gmail) Updated and maintained 3,000+ customer records with
Microsoft Office accuracy.
Remote Support Tools (AnyDesk, Assisted with customer complaints and basic technical issues.
Zoom, Skype)
Appointment Scheduling & Case REMOTE WORK SETUP
Tracking Systems
Reliable high-speed internet connection
Quiet, dedicated home workspace
Laptop with strong multitasking capability
Experienced working independently in remote, structured environments
Remote | Customer Experience Specialist
ALEDARE Stable WFH setup | 5G internet up to 100 Mbps
CUSTOMER SUPPORT SPECIALIST
PROFESSIONAL SUMMARY
Customer Experience Specialist with nearly four years of remote customer support experience, including
healthcare-adjacent environments. Highly skilled in chat, voice, and email support, CRM documentation,
and empathetic communication. Proven ability to handle high-volume workflows, resolve scheduling,
billing-related, and platform issues, and maintain accuracy under pressure. Known for strong ownership,
attention to detail, and the ability to thrive in fast-paced, 24/7 operations.
CORE SKILLS PROFESSIONAL EXPERIENCE
Chat, Voice & Email Support
CRM Documentation & Case CUSTOMER SUPPORT REPRESENTATIVE
Management
Orthodontic Experts | Remote (2021 – 2025)
Healthcare / Patient-Facing Support
Issue Resolution & Escalation Delivered high-quality chat and voice support, handling 40–
Google Workspace (Docs, Sheets, 60+ customer interactions daily while maintaining a
Gmail) professional and empathetic tone.
Remote Work & Multitasking Resolved patient inquiries related to appointments, billing
questions, treatment updates, and platform navigation in real
time.
EDUCATION Documented all interactions accurately in internal CRM
systems, ensuring clear internal notes and up-to-date records.
UNIVERSITY OF CALABAR
Bachelor of Medical Laboratory
Navigated multiple tools simultaneously during live calls,
Science including scheduling systems, internal dashboards, and
2019-2025 communication platforms.
A.G.G.S Collaborated with internal teams to escalate complex cases
Secondary School Certificate and ensure timely resolution.
2010 – 2016
Adapted quickly to new systems, workflows, and company
updates in a fast-paced environment.
TECHNICAL & CUSTOMER SERVICE INTERN
SYSTEM SKILLS
Crowns Boutique (2019 – 2021)
CRM & Internal Support Systems Resolved 2,500+ customer inquiries via phone and online
Google Workspace (Docs, Sheets, channels.
Gmail) Updated and maintained 3,000+ customer records with
Microsoft Office accuracy.
Remote Support Tools (AnyDesk, Assisted with customer complaints and basic technical issues.
Zoom, Skype)
Appointment Scheduling & Case REMOTE WORK SETUP
Tracking Systems
Reliable high-speed internet connection
Quiet, dedicated home workspace
Laptop with strong multitasking capability
Experienced working independently in remote, structured environments
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The candidate's resume is posted at https://www.work.ua/resumes/11583024/