Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11589417/

Work experience

Sales Professional

from 04.2023 to 09.2024 (1 year 5 months)
COACH, Charlotte, NC, USA (Легка промисловість)

• Ensuring customer satisfaction through dedicated service
• Managing customer complaints and resolving issues to maintain high levels of customer satisfaction and loyalty
• Training and coaching sales representatives to enhance their product knowledge, sales skills, and customer service standards
• Building and maintaining relationships with key clients and industry stakeholders to foster business development opportunities
• Collaborating with the marketing department to align sales strategies with marketing campaigns and promotional activities
• Maintaining professional appearance and ensuring store’s visual merchandising standards
• Driving sales through engagement of customers, suggestive selling, and sharing product knowledge
• Documents sales by creating or updating customer profile records
• Assisting with the management of the sales budget and ensuring cost-effective resource allocation
• Following all companies policies and procedures

Assistant Sales Manager (Seasonal)

from 05.2022 to 08.2022 (3 months)
Zara boutique, Bogstadveien 12, 0355 Oslo, Norway (Легка промисловість)

• Ensuring customer satisfaction through dedicated service
• Helping to set sales goals and targets, and monitoring the team's performance to ensure these are met or exceeded
• Maintaining professional appearance and ensuring store’s visual merchandising standards
• Manage point-of-sale processes
• Managing financial transactions
• Excellent knowledge of product literature
• Preparing sales reports and analyzing data to identify trends, forecast sales, and assess the effectiveness of sales tactics
• Following all companies policies and procedures

Creative copywriter & Social Media Manager (Internship)

from 01.2022 to 03.2022 (2 months)
NSD (New Standard Digital agency of Australia), Київ (Маркетинг, реклама, PR)

• Customized brand message to reach target audience
• Created original content for the company's clients on various social media platforms
• Created schedule to manage clients accounts and advertising agenda
• Generated compelling copy across all marketing channels, including website copy, email marketing campaigns, blog posts, video scripts, packaging, digital and print ads
• Defined KPIs and KRAs for social media campaigns
• Monitored SEO and web traffic metrics, optimizing website pages
• Using up-to-date SEO techniques to increase traffic and improve site rankings

Key Account Manager

from 04.2021 to 11.2021 (7 months)
Koopman International of Amsterdam, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

• Cultivated relationships with both new and existing clients through effective communication and exemplary interpersonal skills
• Educated clients and navigated their contracts through delivery
• Monitored logistics to insure product delivery deadlines
• Served as a contact point for key customers and internal teams
• Measured, tracked and analyzed key account metrics
• Managed emails, calendar appointments and travel for executives

English tutor & translator

from 07.2020 to 05.2021 (10 months)
Freelance, Київ (Освіта, наука)

• Provided a one-on-one learning experience for local clients, primarily students during Covid-19 pandemic
• Taught accurate translations of texts (English, Russian & Ukrainian)
• Contracted to live translate business meetings

Coach

from 09.2018 to 09.2020 (2 years)
International cultural exchange programs, Oslo, Norway (Освіта, наука)

Participated in various cultural exchange programs with the goal of teaching and learning foreign languages through immersion. The experience promotes the sharing of diverse cultural backgrounds and exploring its symmetries

Sales & Marketing manager

from 07.2017 to 04.2018 (9 months)
LLC “UTCo” & Armadi LP, Kyiv, Ukraine (Сільське господарство, агробізнес)

• Promoting the company's existing brands and introducing new products through internet platforms
• Facilitated sales to wholesale clients through focused marketing
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
• Engaging with key stakeholders within the business and externally in relation to sales and marketing functions

Coach

from 12.2015 to 12.2016 (1 year)
International cultural exchange programs, Bavaria, Germany (Освіта, наука)

Participated in various cultural exchange programs with the goal of teaching and learning foreign languages through immersion. The experience promotes the sharing of diverse cultural backgrounds and exploring its symmetries

Education

National Aviation University NAU

Philology, Київ
Higher, from 2011 to 2015 (4 years)

Obtained bachelor’s degree field of study of Philology, qualification of bachelor Philology. Communications.

Additional education and certificates

Atlantis Utveksling. Norwegian language and Society classes. Oslo, Norway.

09/2018 - 09/2019

Oslo VO Rosenhof. Norwegian language and Society classes. Oslo, Norway.

06/2022 - 08/2022

Volkshochschule Schweinfurt (VHS Schweinfurt) Bavaria, Germany. German language and Society classes

(12/2015) - (12/2016)

Knowledge and skills

• Multilingual
• Microsoft 365
• Outlook Express
• Google Suite
• Marketing strategy
• Marketing management
• Product Launch
• Revenue & Profit Maximization
• Event Planning & Coordination
• Calendar Management
• Purchasing & Procurement
• Content management software
• Website analytics software
• Hootsuite
• Aveber
• Adobe Photoshop
• Teams; Marketing KPIs
• Здатність до навчання
• MS Excel
• Відповідальність
• Комунікабельність
• MS Word
• MS Office
• Ведення CRM
• Грамотна усна та письмова мова
• Ведення документації
• Ведення соціальних мереж
• Рекламний копірайтинг
• SEO-копірайтинг
• Літературний переклад
• Продаж B2B

Language proficiencies

• English — fluent
• Norwegian — average
• German — average
• Ukrainian — fluent

Additional information

Result-driven highly knowledgeable specialist with a strong ethical compass, specializing in outstanding customer service and interpersonal skills in multiple languages. I can offer seven years of client focused marketing experience (two years in the United States), project management and content production. I am self motivated and work well in teams. Key account manager with a proven track record. I strive for opportunities to improve myself and I take pride in being consistent in my work. The ability to continuously improve is a key ingredient for meeting customer’s expectations and creating business success today. I believe that individual commitment, team commitment and cross-functional collaboration is essential to ensure continuous improvement. To succeed, I believe, company culture must be a top priority for any co-workers. An excellent communicator and speaker with a good ability to understand what is important in three dimensions; owner, employee and customer. My goal is to leverage my skill sets to benefit my employer.