Павло

PAVLO [open contact info](look above in the "contact info" section)

HECHA
[open contact info](look above in the "contact info" section)

Kyiv, Ukraine

@pavlo_page

WORK EXPERIENCE

NDA company Customer Support Represetative (part time)
December 2024 - Responded to customer support requests via Zendesk, assisting users
May 2025 with issues related to software functionality, payments, and account
management.
Troubleshot problems and guided clients through platform usage
Sargent Logistics Logistics Manager (U.S. market)
October 2023 - Successfully processed customer inquiries, generating approximately
October 2024 $50,000 in additional annual revenue for the company
Coordinated logistics and schedules with truck drivers to ensure timely
deliveries
Handled inbound inquiries from U.S.-based clients and provided support

It-Town Sales Manager
June 2022-July Conducted lead generation through platforms such as Upwork and
2023 Crunchbase, identifying potential clients in need of IT software
development services
Communication with clients, and participating in discovery calls

EDUCATION
State University of
Master of Hotel and Restaurant Management
Trade and Economics
2018-2020 GPA - 80/100

State University of Bachelor of Tourism Management
Trade and Economics
GPA - 76/100
2014-2018

SKILL Languages Programs
English - B2/C1 Microsoft Office
(Upper- Dropbox
Intermediate+) Samsara
Ukrainian - Native Upwork
Crunchbase
Google docs
Zendesk
Teams