Contact information

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Work experience

Call center operator

from 10.2024 to now (1 year 6 months)

Key Functions:
•Handling incoming & outgoing calls.
•Solving clients problems.
•Client education..
•Logistics Awareness.
•Processing orders & payments.
•Communicability.

Call center operator

from 04.2023 to 11.2024 (1 year 8 months)
Canadian Online Pharmacy, Remote (Medicine, pharmacy)

Key Functions & Achievements:
•Effective communication
•Medical/Health inclined
•Providing information to staff & patient.
•Addressing patient complaint.
•Answering inbound calls.
•Scheduling patient appointments.

Call center operator

from 07.2022 to 02.2023 (8 months)
Canadian Online Pharmacy, Remote (Medicine, pharmacy)

Key Functions & Achievements:
•Answering inbound calls.
•Medical/Health inclined.
•Providing information to staff & patient.
•Addressing patient complaint.
•Effective communication.
•Scheduling patient appointments & Hospital referrals.

Call center operator

from 02.2022 to 03.2023 (1 year 2 months)
Result UK, United Kingdom, Remote (Construction, architecture, interior design)

Key Functions & achievements:
•Reception & processing of incoming calls.
•Customer data base maintenance.
•Registration of appeals & complaints.
•Clients educations.
•Participated in telephone survey.
•Upselling and cross-selling Skills.

Knowledge and skills

• Dispatching of transport
• Understanding data structures
• Organization of logistics
• Business communication
• Listening skills
• Communicability
• Educability
• Management of CRM
• Attentiveness
• Adaptability

Language proficiencies

English — advanced