Ijeoma

ANELEH, IJEOMA STELLA
Address: Rumuodomaya, Port Harcourt, Rivers State, Nigeria.
Phone: [open contact info](look above in the "contact info" section)/[open contact info](look above in the "contact info" section). E-mail:
[open contact info](look above in the "contact info" section)

CAREER SUMMARY:

Highly skilled Customer service representative/ Administrative and Operations support with over 5 years’
experience in resolving complex customer issues. Proactive and Adept at handling high pressure situations while
maintaining a professional demeanour. Skilled in utilizing software and technology tools to enhance efficiency.
I am committed to providing exceptional customer service and operations support to help organizations achieve
their goals.

SKILLS:

• Exceptional analytical and communication skills – both written and verbal
• Excellent time, task management and problem-solving skills
• Ability to work in multicultural settings and accept new challenges with ease
• Strong planning, organizational skills and inquisitive nature to drive improvements
• Meticulous, flexible and confidential.
• Data Entry/ management • Empathy • Risk assessment / Monitoring
• Conflict resolution • MS Office suit/ Google Docs • Business Knowledge

PROFESSIONAL CERTIFICATIONS AND TRAININGS:

• Certified Occupational Health and Safety Management System – ISO 45001, Safeguard Resources and
Technologies Limited, Rivers State, 2021
• National Examination Board in Occupational Safety and Health – NEBOSH IGC certificate, Safeguard Resources
and Technologies Limited, Rivers State, 2020
• Course on Dangerous Goods and Regulations, Aero Contractors, 2020
• Course on Quality Assurance and Quality Control, Joint Professionals Training and Support International, Rivers
State, 2015
• Basic First Aid and Fire Safety, Risk Assessment course, Novelle Centre, Rivers State, 2014
• General Health, Safety and Environment(HSE) Level 1-3 Certificate, Novelle Centre, Rivers State, 2014

PROFESSIONAL EXPERIENCE:

IMPRESANERA Limited, Port Harcourt, Rivers State
PEOPLE ENGAGEMENT SUPERVISOR June 2022 – Till date:
• Provide leadership to promotions support personnel hired for different publicity events.
• Analyze the market and competitors, track trends and generate ideas..
• Build and implement customer follow up strategy and engagement plan to reduce client
churn.
• Formulate market strategies, track and report the success of marketing efforts.
• Research target market, their needs and priorities to improve their interaction with the
organization.
• Troubleshooting any problems between client and organization in a timely manner.
• Help client implement and access company services and plan projects effectively.
• Ensuring the organization remains compliant and adheres to the terms and conditions
listed in client contracts.
NESTO Aviation Limited, NAF Base, Port Harcourt, Rivers State
CUSTOMER SERVICE AGENT / OPERATIONS SUPPORT June 2017 – February 2021:
• Conducted pre-flight safety briefing for passengers.
• Ensured passengers’ adherence to all safety regulations and operational procedures.
• Carried out on boarding protocols for each flight: Checking-in and weighing
passengers’ luggage, attaching appropriate luggage tags and issuing boarding
passes.
• Prepared all weather and flight paperwork in order to dispatch each aircraft on time.
• Updated flight operations management software with manifests and flight details.
• Received passengers and responded to passengers’ enquiries and complaints.
• Checked-in passengers using a computer-based system.
• Optimized full usage of operational software for maintaining all flight and crew data for
records.
• Provided daily administrative and operational support.

STARLAR EFFECTS, NATIONWIDE (INDEPENDENT CONTRACTOR FOR FIREWORKS
/SPECIAL-EFFECTS)
PYROTECHNICIAN April 2015- June 2017:
• Set up artistic display of outdoor and indoor fireworks and confetti displays during
events at various states as an independent contractor.
• Created low fog, bubbles, smoke bombs and set up outdoor and indoor balloon drops for
clients’.
• Collaborated with event planners, decorators and co-workers to provide artistic and
safe display of effects at various contracted clients’ events.
• Conducted pre and post safety measures / protocols after each job execution.

SELF-EMPLOYED, Port Harcourt, Rivers State
PRODUCTION PERSONNEL May 2014 - April 2015:
• Produced essential oils such as but not limited to; carrot oil, coconut oil, avocado oil,
onion oil, fenugreek oil, rosemary oil.
• Sourced for quality raw materials and packaging from various local markets.
• Advertised and marketed products to prospective customers.
• Developed sales and marketing plans, embarked on social media marketing.

National Youth Service Corps (NYSC), Government Secondary
School, Onne, Rivers State CIVIC EDUCATION Teacher (NYSC)
November 2013 –November 2014:
• Developed classroom lesson plans and notes for students, taught and evaluated their
performances; increased students’ class attendance for Civic Education classes from
45% to 75%.
• Conducted and assessed examination results on Civic Education; performed career
counseling and suggested improvement on subject areas to students.

Benue Brewery Limited, Makurdi, Benue State, Student Industrial Work
Experience Scheme (SIWES)
LABORATORY ASSISTANT (INDUSTRIAL TRAINING) March 2011-November 2011:
• Monitored brewing procedures and carried out test brews.
• Carried out analysis on brewing and water treatment samples.
• Monitored bottling process in the bottling hall.

EDUCATIONAL QUALIFICATIONS:
• Bachelor of Science (Second Class Lower), Industrial Chemistry, Abia State University
(ABSU), Uturu, Abia State, 2012
• West African Senior School Certificate (W.A.S.S.C) Federal Government College, Port
Harcourt, Rivers State,2007