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Work experience

Vice President

from 05.2023 to now (2 years 3 months)
Mission Ukraine Charity, Львів (Неприбуткові, благодійні та громадські організації)

VP and representative of the Mission in Ukraine. Planning, executing, and supporting activities of a humanitarian mission, support, and supply for orphan care, prosthetics centers, rehabilitation. Detecting and filling gaps, and shortages in supply for medical and armed units support. Technological and know-how support.

Senior Business Analyst

from 08.2022 to 10.2023 (1 year 2 months)
Symphony Solutions, Львів (IT)

Business analysis for distance diagnostics provider, HEALTHCARE industry, Telehealth, Startup: https://www.easly.nl.
Strategy and roadmap adjustments, business model clarification, continuous research, market analysis, legal regulations analysis, detailed requirements elicitation, and documentation.
Modeling business processes, and leading workshops. Supporting the completeness of the project knowledge base and documentation.

Business analysis for Global platform for Market research and Brand building: C-Space (https://cspace.com).
Assisting and consulting Program and Product management team, communication building. Product goals and roadmap adjustments, scope and requirements management, and process optimization. Full support for rebuilding the system, starting from the discovery and strategy analysis, eliciting/gathering requirements of all levels, and ending with delivery process support, feedback analysis after system enhancements rollout, and continuous improvements.

Senior Business Analyst, Solution Lead

from 08.2019 to 05.2022 (2 years 9 months)
Exadel, Львів (Software development and consulting)

Mentorship, management and operational maturity development from the insider's standpoint.
Business Analysis teamwork approaches development.

Product Governance development. Resource control processes.
Knowledge Governance development, knowledge base administration.
ITIL practices development.

Projects:
intruders detection security system, DevOps practice framework development, business analysis office certification framework, information security maturity development, soft skills assessment framework, attention control and time management other solutions for People Operations activities.

Senior Business Analysis support for the Electronic Toll Collection (ETC) systems development, roadway tolling, E-470 Public Highway Authority in Denver, CO.
Coordinating collaboration of Business Analysts team, relationships with stakeholders. Strategic planning, scope and boundaries management. Roadmap and resourcing planning.
Assistance with creating and implementation of Governance frameworks for various activities and aspects of the Customer’s business. Development of the Knowledge Governance framework for Customer from scratch. Trainings development, conducting workshops. Development of policies and procedures based on deep research of stakeholders’ daily work experience – so that governance is built with a “bottom-to-up” approach, involving team expertise, practices concerted with enterprise strategy and vision.
Enhancing, restructuring, optimization of the company’s Knowledge Base, technical documentation of business systems. Installation, maintenance procedures, acceptance testing, infrastructure, SLA, processes documentation, enhancements.
Contracts, contract deliverables, technical documentation proofreading, including Interface documentation, data mapping, requirements development, validation and communication. Analysis assistance in implementation of external integrations.

Senior Business Analyst for Global, EMEA and LATAM

from 03.2018 to 10.2018 (7 months)
Johnson & Johnson, Львів (Health Corporation)

Working on global Enhancement of own Corporative Digital Marketing platform CANVAS (Drupal Based)

Business Analyst, PM, Office Wizard

from 01.2017 to 01.2018 (1 year)
Varyence LLC., Lviv (IT Security, Consulting, Software Development)

Business Analysis activities for company projects: requirements elicitation, consulting, project documentation, prototyping, process modelling, competitor analysis.
Acted as Product Management: market analysis, forming motenization principles of product, participating in forming of Marketing Strategy. Main profile: Cyber Security.
Also acted as Project Manager for one of projects, mentor and coach for team members, established Scrum principles on project. Launched Customer’s product from Staging to Beta and General Public Release. Part time office manager, optimized ergonomics in Varyence LLC office in Lviv.
Responsible for General Business requirements, deep market analysis for Customer's products. I've formed most of Product UX, functional decomposed features, was responsible for Project requirements and scope, VSTS (Visual Studio Team Services) project management. Will give project name in personal conversation.

Business analyst, consultant

from 07.2016 to 01.2017 (6 months)
Oxford Biolabs, Львів (Biotechnologies, healthcare development)

General Sales, marketing spends, customer information data Analysis. Running and processing General weekly meetings. Business consulting considering processes optimisation. Evaluation marketing troubles, mistakes in Customer Journey, solution development. More activities under NDA. Developed and launched internal reporting, data visualization and analysis system. Responsible on processes documentation, customer turnability analysis.

While my contract sales growth was 15% for 5 months. Business Processes, procedures documented, many of them optimised. Solved problems in business software development processes. Consulted 70% departments of Customer (General Management, Marketing, Customer Support, IT).

Business Analyst, Executive therapist

from 09.2015 to now (9 years 11 months)
Freelance, Львів (Консалтинг, бухгалтерія, аудит)

After working in different interresting fields such as event management, hardware development, energy solutions building, software development, sales and marketing, PR i'm glad to share my experience and help to implement efficient changes to my Customer's Business.
I will help You to:
- listen and emphatise to Your stakeholders;
- investigate and vocalize hidden needs;
- help you to formulate business and product vision;
- develop efficient KPI for business, nonfunctional measureable requirements for your product;
- develop business strategy;
- prioritize goals of Your business;
- look deep into details (devil in the details);
- audit Your processes;
- plan Your activities and forecast results;
- analyse Customer's Journey and improve Your customers experience;
- analyse Business metrics, optimize assortment, processes, logistic costs etc.
- audit existing solutions or build new solutions for Business Automation;
- improve efficiency of processes;
- improve communication with Customers and Stakeholders.

My consulting projects included IT projects in Cyber Security, Marketing, Digital Marketing, Fin-Tech Cryptocurrency ICO/ITO, complex business performance monitoring, data analysis.

Lead of Sales and Marketing dept.

from 01.2015 to 10.2015 (9 months)
DevCom, Львів (IT outsourcing, development and consulting)

Responsible for customer engagement, partnership programs, company marketing, portfolio management, Social Media Marketing.

Performing requirements elicitation, business analysis of Company's new leads, developing functional and nonfunctional requirements documentation, mock-up, making presentation of proposed solutions, set-up of development stage.

While Company’s partnership improvement i have established for DevCom oficial ADOBE, Authorize.net, Bigcommerce, Simego partners statuses, improved Microsoft relations.

Consulting egineer, solutions expert, product manager

from 11.2010 to 01.2015 (4 years 2 months)
Техніка для бізнесу, Львів (IT system integration, hardware distribution)

- Sales consulting and project management.
Presentations, requirement analysis, determination of customer’s needs
and expectations, analysis of customer’s infrastructure, developing
solutions and implementing it with appropriate specialists and services.
Box-sales and complex IT projects.

- development and manufacturing coordination of specific custom
hardware projects. Project and deal documentation, such as agreements, reports, specifications.

- choosing or building implementation teams, coordination of
implementation engineers. Strong following to terms and deadlines, quality and fullness of deliverable. Coordination of after-sale support (service, maintenance, additions and education).
Technical fields of projects:
Server and storage systems, desktop virtualisation, mobile computing;
uninterruptible power supplies and integrated power supply systems,
integrated environment monitoring systems, enterprise copy and print solutions, secure print infrastructure solutions, extended services.

- maintaining and improving of company partnership relations and statuses and Brand management: Supermicro, Xerox, Canon (Enterprise and LFP solutions), Hewlett-Packard, APC, Eaton, AEG Power Solutions;

- market analysis, procurement coordination;
- marketing programs and events coordinating;
- development of documentation (manuals, specifications, agreements).

Head of IT in Lviv branch

from 03.2010 to 11.2010 (8 months)
Альткомкиївбуд, Львів (Construction of stadiums for EURO2012)

Deploying Company IT infrastructure from "zero" stage in 3 offices. Procurement, instalation and integration of IT hardware and software solutions, office equipment. Planning of infrastructure budget, market monitoring.

Establishing of LAN/WAN, redundant data wired connections (phone/fax, internet), WiFi, phone systems instalation and programing, user support, troubleshooting.

Local/remote administering of MS Windows XP, 7, Vista, SQL Servers, client DB applications;
budget planning; market monitoring; maintaining and administering print systems from A4 to A0; supporting of supply and service agreements; providing of stable proper volume of supplies.

Event manager, engineer

from 10.2006 to 05.2010 (3 years 7 months)
Alternatyva, Львів (Organisation of events)

Event management, audio/video engineering. Solving main organization and technical issues, event planning.
- deployment of mobile audio/video controls, processing units and technical infrastructures, onsite troubleshooting.
- linear/non linear video montage, live show directing;
- VJ'ing;
- permanent and temporary indoor/outdoor installations using LED, plasma, LCD, projection screens, projectors, audio systems, audio/video cabling and distribution;
- sound engineering;
- stage management;
- stage and decoration constructing;
- lightening engineering.

Education

National Association of Gestalt Therapists of Ukraine, Ukrainian Gestalt Institute

Consulting with business owners and top managers, Івано-Франківськ
Higher, from 2023 to 2024 (1 year)

Certified in Consulting with business owners and top managers (under standards of EAGT European Association for Gestalt Therapy)

SoftServe corporate University

Business Analysis, Львів
Higher, from 2017 to 2017 (меньше 1 года)

IIBA Endorsed Course “Arts & Crafts of Business Analysis”, Group 2. PDU/CDU: 40. Certificate Serie AA№7470/2017. Lead and Member of winners Team “E&F”

LNU of Veterinary Medicine and Biotechnologies

Management, Lviv
Higher, from 2010 to 2014 (3 years 9 months)

Private Liceum of law and economics "Orphay"

Knowledge and skills

• MS Office
• Jira
• HTML
• CSS
• MS Visio
• SQL
• Google Analytics
• Ability to analyze
• SEO
• Google
• Management skills
• Teamwork
• Drupal
• MS Teams
• MS Power BI
• Prezi
• Balsamiq
• Draw.io
• MS Azure
• Hardware
• Configuration
• DAX
• Scripting
• Complex management of IT projects
• Business psychology
• Executive therapy
• Business analysis
• Modeling of business processes
• Business Process Management
• BPMN
• Psychology of work
• Optimization of business processes
• Psychological consultation

Language proficiencies

• English — fluent
• Polish — average
• Russian — fluent
• French — beginner
• Japanese — beginner

Additional information

Goals-directed, liable team player with strong interpersonal and communication skills.
Skilled coordinator focused on details, timelines and deadlines with experience of project deployment, configuration management of different IT projects, requirements analysis and negotiation skills.
Pedantic with documentation, written fixation of every project stage.
Highly interested in job propositions in IT consulting, project management, project coordination, administrative or operational management.
Ready to learn fast in different technical fields. Have good command of English.