София

Babych Sofiia
Safety manager,
USA Trucking
industry, logistics
manager
Full time (remote)

Age: 27
City: Zhytomyr
Country: Ukraine

Contact info
Phone: [open contact info](look above in the "contact info" section)
Mail: [open contact info](look above in the "contact info" section)

Experience
1. Secretary
Term: since 2019 till 2020
Company: TrackEnsure, (logistics)
- Maintaining diaries and arranging appointments
- Managing incoming calls
- Preparing and colleting reports
- Working in a receptionist capacity to greet clients, customers and visitors
- Logging or processing bills and expenses
- Centralized management of incoming and outcoming documentation

- Work in HRM system, managing foreign employees accounts,
documentation, days off/vacations/business trips, all employees’
expenses
- -Full maintenance of all needs of foreign employees including oral
interpretations, translation of written materials, all types of needed legal
documentation, apartment ensuring, medical issues, driver’s license and
etc.
2. Customer support speciatist
Term: since 11.2020 till 10.2021
Company: TrackEnsure,
(logistics)

- Communication with customers over the phone and via email in a
professional and timely manner
- providing assistance and tech support for customer (app and mobile
assistance)
- handling warranty tickets and technical issues; troubleshooting process
- Assistance with app details and logistics FMCSA rules
- training new employees
- reading CSV files in accordance with the FMCSA regulations

3. Audit specialist
Term: since 10.2021-10.2023
Company: TrackEnsure, (logistics)

- Assistance in case of audits with electronic records off duty status

- Work with supporting documentation (connected with driver’s logbook:
BOLs,Fuel receipts/reports, Toll repots, accident/inspection reports,
border crossing manifests etc.)

- contacting clients and needed institutions
- Preparation for every type of audit (New entrant/ Local/
Investigation/IFTA/Internal/ IRP/ in case of insurance/state court request)
- training new employees
- working with all types of deadlines
3. Compliance supervisor

Term: since 10.2023
Company: Vista (US trucking industry)
- Working with supporting documentation (BOLs, fuel receipts/reports, toll
reports, etc.)

- Driver’s coaching in terms of FMCSA regulations

- Full responsibility of driver’s performance based on results of DOT
inspections

- Responsible of proper documentation projection in driver’s logbooks
(shipping/trailer numbers, showing pickup and delivery in driver’s
logbook)
- Troubleshooting, help with cables for ELD device, ELD device connection,
assistance with all kinds of malfunctions

- Requested assistance with the mobile application for truck drivers

- Managing incoming calls

Languages
Ukrainian (Native)
English (Advanced)
Polish (Intermediate)
Additional Information
Advanced proficiency in CRM/HRM platforms and PC-based software.
Highly organized with a focus on client satisfaction and operational
efficiency. Multitasking ability to handle diverse responsibilities in fast-
paced environments
Customer-oriented (Customer Support School)
Stress-resistant (huge experience with trouble-makers)
Languages
English (Advanced)Polish (Middle) Ukrainian (Native)

Additional info

- Fluent in written and spoken Ukrainian, Russian, and English

- Experienced in logistics field (FMCSA rules, tickets, tracks, cargo details, audit preparation, experience with supporting docs

- Proficient in PC based computer software

- Customer-oriented (Customer Support School)

- Team player (Leading skills)

- Reliable, self-starter, eager to learn, multitasking,

- Stress-resistant (huge experience with trouble-makers)