Oksana

OKSANA SOMAR
About Me
A highly motivated person with one and a half years of teaching
experience and with four years of Customer Support Specialist
experience, looking for a job in your company.
Contact During my previous work experiences, I have improved my
communication and teamwork skills, which are so crucial and
helpful for this job. In my previous job, I have also demonstrated
[open contact info](look above in the "contact info" section)
high levels of hard work and diligence to achieve predicted
[open contact info](look above in the "contact info" section) results. So, I wish to improve these competencies and am eager
to research new opportunities and learn more about software
Lviv, Ukraine
tools.
LinkedIn - Oksana Somar
Experience
Education JatApp
12/2024 - present
Customer Support Agent
Sep 2019 - June 2023
Ivan Franko National University of Efficiently handling user inquiries in Zendesk (Chat, email)
Lviv Monitoring and responding to reviews on the App
Store/Google Play Store;
Bachelor
Handling billing inquiries (Cancel/Refund);
Faculty of Foreign Languages: Languages
and Literature, first – English Participation in setting up support processes together
Qualification: Bachelor of Philology. with the team.
Specialist in English and Second Foreign Wix
Language (Geman/French/Spanish) and 08/2024 - 11/2024
Customer Care Expert
Literature.
Get to know each user’s business goals, uncover their
needs and help guide them through their journey,
Certification providing advice regarding their sites and businesses;
“Project manager” course in school Help them solve problems while exposing additional ways
WizeClub Education they can achieve their goals and succeed online;
Analyze user behavior, content suitability and relevance to
determine their effect on user satisfaction.

Skills WOW24-7 09/2021 - 07/2024
Customer Support Representative
Experience working with Zendesk, Freshdesk,
Confluence, Jira, Amplitude, Stripe Figma, Order-related issues such as pre- / post-sales support;
Miro, Trello, Canva shipping and tracking; cancellations & returns; payments
& refunds;
Management skills
Usability issues such as problems with log-in; navigation;
Creativity add /remove features; modification of notifications;
Critical thinking Troubleshooting: refund issues; debt collection; systems
Ability to multitask set up; handling complex requests.
Adaptability English Teacher at Kindergarten 09/2020 - 08/2021
Ability to work efficiently in a team
Teach children (of different ages) English;
Communication skills Responsible for teaching new teachers how to work with
Microsoft Office Expert children.

Languages Hobbies
Ukrainian Native
Reading, running, cooking, travelling, driving, learning something
English C1 new
Spanish A2