Chidiebere

WORK EXPERIENCE

Customer Support / Dispatcher / Sales
Techvill Appliance Repair 2024 – Present
Managed inbound/outbound customer calls
and appointment scheduling.
Followed up on service requests, dispatched
technicians, and ensured customer
satisfaction.
Processed payments and maintained clear
UBENDU communication records.

CHIDIEBERE Customer Care Specialist

SUPPORT SPECIALIST B2B Globy | 2022 – 2024
Supported users with account setup, platform
navigation, and issue resolution.
[open contact info](look above in the "contact info" section)
Handled order processing, cancellations, and disputes
[open contact info](look above in the "contact info" section) via CRM.
https://t.me/Chidi_Ubendu Provided payment troubleshooting and flagged policy
violations.
RELEVANT SKILLS Collaborated with operations teams to deliver smooth
client experiences.
Customer Support (Email,
Phone, Chat) Customer Care Specialist / Administrator
CRM Tools: Salesforce,
Zendesk, Helpdesk, Zoho
Oyis Group | 2017 – 2022
Managed client communication across phone, email,
CRM
and chat.
Complaint Resolution & Client Oversaw procurement, supervised site staff, and
Retention ensured timely deliveries.
Ticketing & Order Maintained order records and updated CRM databases.
Management Resolved client concerns and followed up to ensure
Dispatching & Scheduling satisfaction.

Support
Procurement & Admin Customer Care Specialist / Administrator
Coordination
Nigeria Liquified and Natural Gas | 2015 – 2017
Cross-functional Team
Handled service dispatch, contractor communication,
Collaboration
and issue logging.
Time Management & Remote Managed service records, prepared reports, and
Work Proficiency supported field operations.

EDUCATION HISTORY
CERTIFICATIONS
Bachelor’s Degree in Computer
Science EF SET English Certificate
University of Calabar C2 Proficient