Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11750922/

Work experience

Dispatcher/ freight dispatcher/Remote truck dispatcher

from 07.2023 to now (2 years 1 month)
Pickyard trucking inc., Remote (Transportation and logistics)

•Demonstrated in-depth knowledge of transportation industry terminology and regulations
•Ensured compliance with federal and state regulations regarding transportation and safety
•Conducted thorough research to verify broker authenticity using RTS and web-domain checks
•Maintained detailed records of shipments, driver hours, and vehicle maintenance schedules
•Utilized technology to optimize operations, including dispatch software and data analytics tools to book Full truck Load(FTL) and Less than Truck Load (LTF).
•Developed positive relationships with clients, drivers, and logistics personnel through clear and consistent communication.
•Successfully dispatched (3) Flat bed,Reefer and box truck

Dispatcher

from 02.2021 to 06.2023 (2 years 4 months)
STAR MANAGEMENT LLC, Remote (Transportation and logistics)

Tracked shipments and ensuring timely pickups and deliveries.
Responded to customer inquiries.
Identified and resolved transportation issues between brokers and truck driver.
Maintained accurate records of roads, routes, and vehicles.
Scheduled deliveries and maintaining communication with drivers and customers.
Planned routes, assigning loads, and handling paperwork.

Dispatcher

from 01.2018 to 03.2023 (5 years 2 months)
EXPRESS DELIVERY LLC, Remote (Transportation and logistics)

Scheduled truck drivers to collect packages and shipments or make freight deliveries
was in touch with the customers about delivery details such as pickup or delivery times, and handling special requests
Planned delivery routes and making changes as and when required
Created dispatch documents along with generating invoices and freight bills
Kept track of dispatched orders, delivery routes of truck drivers, route adjustments, and pickup/delivery timelines
Ensured that truck drivers comply with transportation regulations and laws
Tracked drivers’ logs such as dispatched orders and arrival times
Monitored truck repairs and ensuring their regular maintenance

Education

Taras shevchenko university of kyviv

Computer science, Kyiv
Higher, from 2019 to 2021 (2 years)

Additional education and certificates

Expert Dispatch Training Course: A to Z Dispatch Training

2 months

USA Truck Dispatcher Complete Course

2 months

Knowledge and skills

• Stress resistance
• Proactivity
• MS Word
• MS Excel
• Data Entry
• Detail Oriented
• Customer service
• Communicability
• Ability to work in multitasking mode
• Organizational skills
• Positive attitude
• Conflict resolution
• Time management
• Marketing
• Conducting negotiations
• Management of CRM
• Discipline
• Customer orientation
• Troubleshooting
• Teamwork
• Ability to quickly learn new information
• Fast typing
• Educability
• Tech-savvy
• Building long-term relationship
• Emotional stability
• Concentration
• MS Office
• Zendesk
• Asana
• Trello
• Slack
• Attracting new customers
• Competent oral and written language
• Documentation management
• Analytical thinking
• Proficiency in excel
• Zapier
• Workflow automation

Language proficiencies

• Ukrainian — beginner
• English — advanced

Additional information

Truck dispatcher with experience in customer service. Looking to work in a fast paced environment,
capable of building rapport with internal and external parties in order to accurately represent the
company. Skilful communicator and negotiator.

KEY SKILL



•Ability to maintain clear and consistent communication with drivers, clients, and logistics personnel to ensure smooth operations.
•Ability to address any issues that arise during transportation, including delays, route changes, or emergencies.
•Ability to ensure all dispatch activities comply with federal and state regulations regarding transportation and safety.
•Ability to maintain detailed records of shipments, driver hours, and vehicle maintenance schedules.
•Ability to schedule and coordinate the pick-up and delivery of freight, ensuring timely and efficient routes.
•Ability to foster positive relationships with clients and provide exceptional customer service throughout the transportation process
•Responsible
•Multitasking
•Organization
• Ability to ensure all necessary documentation (bills of lading, delivery receipts, etc.) is completed accurately and filed appropriately.
•Ability to check RTS for credit scores and web-domain to confirm authenticity of brokers.
•Ability to monitor the driver during entire route, and ensure that driver complies with all necessary notes from RC
•Ability to monitor vehicle locations and freight status using GPS and other tracking systems; provide updates to clients and internal teams.