Confidence
Sales manager, Customer Support Representative, Virtual Assistant
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Work experience
Sales manager
from 01.2025 to now
(1 year)
Bookimed, Remote (Medicine, pharmacy)
- Consult international patients on treatment options and clinic selection.
- Manage the full sales cycle from lead qualification to post-treatment support.
- Match patients with suitable doctors and clinics worldwide.
- Coordinate appointments, treatment plans, and travel logistics.
- Maintain accurate CRM records and ensure smooth communication.
- Negotiate pricing and conditions with partner clinics.
- Collaborate with internal teams to optimize patient experience and conversions.
Key Achievements:
- Repeatedly recognized as a Top Performer for exceeding sales and conversion targets.
- Maintain one of the highest conversion rates on the team.
- Build strong relationships with clinics for better patient service and terms.
- Receive excellent reviews and referrals from satisfied patients.
- Mentor new team members and share best practices.
Medical Doctor/Administrator
from 01.2024 to now
(2 years)
Tannjes Clinics, Remote (Medicine, pharmacy)
I curated personalized health care plans for patients, and delivering highly professional concierge medical services.
Online medical consultations.
I had the responsibility to market our health packages/plan to prospective clients and offer them the best possible prices while helping the make the best choice.
I also followed up to close the deal and ensure that the company had adequate client volume and kept rising up the chart.
I also served as team lead for customer support department where I was in charge of supervising other customer support agents and ensuring the smooth running of the department.
Worked with CRM Zendesk
Personal assistant/Sales Manager
from 07.2020 to 09.2022
(2 years 3 months)
Dynamo Group, Remote (Education and science)
1. Calling and emailing prospective students around the world, majorly Africa , introducing them to higher education opportunities in Ukraine.
2. Managed our social media accounts for ads and promotion of services.
3. Was tasked with the responsibility of setting up meetings with prospective clients,writing weekly progress reports and brainstorming ideas on sales and client satisfaction.
4. worked with CRM zendesk and workiz.
Virtual-Assistant
from 01.2018 to 09.2020
(2 years 9 months)
Purple Foundation, Remote (Marketing, advertising, and PR)
Qualifying generated leads.
Schedule appointments in order of priority, and ensuring maximum effectiveness in achieving company objectives.
Education
V.N Karazin Kharkiv National University
Medicine, Kharkiv
Higher, from 2016 to 2023 (7 years)
Knowledge and skills
- Ability to work in multitasking mode
- Educability
- Communicability
- Direct sales
- Active sales
- PC User
- Adobe Acrobat Reader
- Leadership
- Time management
- Management of CRM
- Stress resistance
- Team management
- Fast typing
- Fast
Language proficiencies
- English — fluent
- Spanish — beginner
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