Марина

Maryna Kaliuzhna
16.11.1994, Ukrainian
E-mail: [open contact info](look above in the "contact info" section)
Mob . Number: [open contact info](look above in the "contact info" section)
Skype: [open contact info](look above in the "contact info" section)

Education

2001-2012 - Economico – humanitarian lyceum,Ukraine.
2003-2012 - Children and Youth Sport School(swimming),Ukraine.
2012-2016 - Lviv Polytechnic National University, Department of telecommunications (bachelor degree), Ukraine.

Work Experience:
2014-2015- Hostess , Nobilic Hotel,Ukraine.
• Ensure that customer needs and desires are met
• Relate with head chefs, maintenance, transportation, and security managers
• Order supplies and coordinate services from outside vendors
• Room bookings over the phone
• Ensure that lobby area is tidy and presentable
• Greet customers as they step into the hotel facility
• Attend to customer complaints
• Provide helpful and inviting environment for guests
• Ensure book registration of each guest as they arrive
• Coordinate the activities of other hotel workers
• Answer questions asked by guests
• Ensure maintenance of the hotel facility
• Constantly remind servers of guests waiting

02.02.2016-10.07.2016- Call center operator ,mobile company
« Kyivstar», Ukraine.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Inform clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

10.08.2016-20.12.2016 – Hostess (F&B), Al Murooj Rotana , Dubai
● Greet and welcome guest personally and on the telephone
● Offer appropriate seating arrangements
● Present menus and explain the buffet
● Ensure the quantity of menus is sufficient to cater to the number of guests
● Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
● Make reservation arrangements
● Assist room service when and as needed
● Provide information to staff about the daily occupancy of hotel
● Prepare name tags for lunch and dinner buffet.
15.01.2017 – 23.05.2017 – English operator at company “Opteck”, Ukraine.
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports
02.06.2017-15.09.2017 - teacher in a children's english summer camp at Carpathian mountains,Ukraine.

• Teaching English in easy way.
• Play games, make concerts, organize hiking trips.

Take care about food, children health and their day mode, solve their problems and so on.

01.03.2018 – 27.08.2018 – English teacher at the kindergarden and training center, China, Shenzhen.

28.01.2019-15.10-2022- back office manager at Sienna Shutters company ,Dublin .(remotely)

21.11.2022 -13.05.2025 –account manager at crypto –company ,Cuprys (remotely).

Languages: English, Russian , Ukrainian.

Notes: Necessary documents will be provided if needed.