Сергій

WORK EXPERIENCE

Sales & Support manager
MotoCMS.com | May 2023 - present
I work as a support manager for MotoCMS website builders and correspond with clients in the
ticket system, email, and chat. I perform technical and pre-sales tasks. I configure and troubleshoot
problems related to websites built on MotoCMS website builder.

Tools:
Zendesk, Jira, Trello, FileZilla,
WHM, cPanel, Saas, Wasabi, Clickup, Shopify, Keap.

TEAM-LEAD
International IT company | 2022 - 2023
I worked as a team lead in a work quality control department. I investigated the
efficiency of employees' work through the Time Doctor. My daily instruments
were Google Docs, Excel, and Slack. I was also responsible for time management
of each employee in the team, deadline control, and communication with the
high management.

Sales Manager
SMM Agency "Orlova Group" | March 2018 - October 2018

I worked as a sales manager in the Orlova group SMM agency with one of Lemien's client
companies, Auto Perfume. At this company, I learned sales from scratch.

Key responsibilities:
Phone communications with clients;

SERHII
Lead processing and sales on Instagram;
Communication with warm and cold client base;
Search for bloggers for advertising;
Handling callbacks.

KRASIUCHENKO DEPUTY CHAIRMAN
Non-government organization "Mykolaiv - Clean City" | 2014 - 2016

I held the position of deputy head of the NGO:
Organizing the work of the NGO;
Writing and implementing projects;
ABOUT ME Negotiating with partners;
Searching for new partners, patrons and like-minded people;
Conducting various events (concerts, Sity clean-ups, rallies, theme parties,
As a professional support manager, I`m fully Mafia games, etc.

oriented to the teams result. Good sense of
humor as part of stress resistance helps me EDUCATION AND COURSES
to provide a comprehensive assistance.

MYKOLAIV NATIONAL AGRARIAN UNIVERSITY
2014 - 2020.
SKILLS Degree : Master's diploma
Specialty: Mechanical engineer

Leadership
Communication CONVERSATIONAL GENRE COURSES
Time managment 2015 — 2020
Organizational
Languages

Ukrainian: Native
English: Intermediate (B1)
CONTACTS

Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Linkedin: [open contact info](look above in the "contact info" section)
kras-921310270/