Михайло

MYKHAILO
SHYKOV
L1 TECH ENGINEER, MENTOR,
TATTOO ARTIST

CONTACT EDUCATION
Borys Grinchenko Kyiv University
Nauky prospect 11, ap. 20 Kyiv,
Kyiv, Ukraine
Ukraine 03028
Bachelor of Fine Arts and Pedagogy
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Relevant coursework:
instagr am.com/u sern amew i Interpretation of Ying and Yan symbols in Native Cultures
llbe unspecified Worldwide

COMMUNICATION EXPERIENCE
Participated in organization
September 2024 – November 2024 L1 Technical
“Strichka” and “Na Chasi”
festivals
Support Engineer | NETGAME | Ukraine
Active member of Acupuncture
charity tattoo community ▪ Acted as the first point of contact for technical support
inquiries via Skype and Zendesk
▪ Provided clear and empathetic communication to users,
ensuring they were informed throughout the support process
▪ Utilized knowledgebase resources and FAQs to resolve
common technical challenges and updated the database with
LEADERSHIP new solutions
▪ Escalated complex technical issues to Level 2/3 support teams
Organized a stop-motion
with detailed documentation for seamless resolution
animation classes between
students of 5th and 7th grades
February 2024 – May 2024
Organized clay sculpture
masterclass on “Na Chasi”
L1 Technical Support Engineer | REW Technology | International
charity event
▪ Provided timely and effective troubleshooting assistance for
hardware and software issues reported by end & internal users
▪ Assisted in the setup, configuration, and maintenance of IT
systems, including servers and applications
▪ Resolved daily technical inquiries via email, phone, and remote
desktop support tools
▪ Collaborated with cross-functional teams to escalate and
resolve complex technical issues in a timely manner
August 2021 – February 2023

L1 Technical Support Senior Engineer | PM.Tech | Kyiv, Ukraine

▪ Mentored and trained junior members of the technical support
team to improve overall team performance
▪ During night shifts resolved hardware and software problems
related to desktops, laptops, printers and peripherals
▪ Demonstrated problem-solving skills to quickly resolve
complex technical issues and minimize downtime

September 2020 – January 2023

Arts&Crafts Teacher | School #221 | Kyiv, Ukraine

▪ Utilized a variety of art mediums and techniques to expose
students to different forms of artistic expression.
▪ Developed and implemented creative lesson plans to engage
students in various arts and crafts projects
▪ Organized and facilitated special events and exhibitions to
showcase students artwork
▪ Collaborated with other teachers to integrate art activities into
interdisciplinary curriculum

August 2016 – February 2019

VIP Personal Manager | Parimatch LLC | Kyiv, Ukraine

▪ Anticipated needs and provided personalized support to VIP
clients, ensuring their comfort and satisfaction at all times
▪ Acted as a strong liaison between VIP clients and other team
members, vendors, and external contacts, facilitating smooth
communication and coordination for all parties involved
▪ Coordinated events, parties, and special projects for VIP
clients, demonstrating excellent attention to detail and
organizational skills
▪ Handled confidential information with discretion and
professionalism, maintaining strict confidentiality at all times

TECHNICAL EXPERIENCE
As L1 Engineer i had work experience with such utilities like ELK
stack, Grafana and Dynatrace monitoring apps, Prometheus app,
Cloudflare, Atlassian Jira and Confluence documentation apps,
Microsoft AZURE and Rancher orchestrating systems. Passed an
SQL cources. Worked with PostgreSQL and DBeaver. As a Teacher
I reached a high level of using MS PowerPoint and MS Word, Adobe
Photoshop and Adobe Premiere Pro apps.

REFERENCES
[Available upon request]