Дмитро

DMITRY LYAKHOVICH
SYSTEMS ANALYST,
IT PROJECT SUPPORT SPECIALIST

PROFILE
IT project system analyst, technical support team leader with 5 years of
CONTACT experience. Experience in creating and coordinating a technical support team;
writing documentation for ongoing projects: BRD, SRS, API specifications and
[open contact info](look above in the "contact info" section) manuals for administrators and users. I confidently apply UML behavioural
diagrams in my work. I have repeatedly implemented the full cycle of project
[open contact info](look above in the "contact info" section) management: defining team goals, coordinating the action plan, ongoing
support of project implementation and final documentation of achieved results,
final evaluation.
Kyiv,Ukraine

EDUCATION
WORK EXPERIENCE
2013 - 2017
ERICSSON
NAU (National Aviation
L1 DBSS Support (5 years) 2019-now
University)
3.5 years at the speciality Coordination of monitoring team
‘Applied Mathematics’ Monitoring of Zabbix system and security system in QRadar
2017 - 2020 Receiving and distributing incidents to L2 teams
Writing instructions, training new employees
MAUP (Interregional Establishing communication between workgroups
Academy of Personnel
Management), Master in Knaipa-pro Company (1 year) 2018-2019
Software Engineering Technical support of HoReCa software (Iiko)
Specialist L1, L2; quality control
Solving technical issues and quality control of the team
SKILLS

Project Management Mario-Service Company 2017-2018
Analytical thinking Service and sales company for climate control equipment.
Assistant Branch Director (1 year)
Teamwork
Time Management Coordinating the work of the team, optimising processes
Leadership Coordination of work of craftsmen, quality control
Hiring and training of personnel, conflict resolution
Effective Communication
Finding clients and maintaining business relations
Critical Thinking Maintaining large commercial offers
Customer orientation
Proactivity
LANGUAGES
Ability to learn quickly
Negotiation skills
English (С1)
Ukrainian (Fluent)