Louisa

LOUISA AIZEHINOMO OIGIANGBE

Lagos, Nigeria. [open contact info](look above in the "contact info" section). [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY.
A highly skilled and motivated professional with a bachelor’s degree in early childhood psychology
and Primary Education, offering a diverse background in customer support, executive assistance,
and child psychology. With extensive experience in managing client relationships, providing
executivelevel support, and applying psychological principles to child development, I bring a unique
blend of empathy, critical thinking, and organizational skills to any role. Proficient in project
management, with a proven ability to lead initiatives, streamline processes, and deliver results in
fast-paced environments. Adept at problem-solving and decision-making, I am seeking to contribute
my expertise to organizations that value innovation, efficiency, and a commitment to enhancing
both customer and employee experiences.

TOOLS.

• Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Canva
• ZenDesk
• Zadarma
• Omniplan
• Trello

SKILLS.

• Project Management
• Customer Relationship Management
• Data Entry
• Critical Thinking
• Team Management
• Communication Skills

• Time Management • Risk Assessment
• Interpersonal Skills

WORK EXPERIENCE.

Professional Appliance Repair, Colorado. 2023-2024

Customer Support Representative (Remote)

• Provided exceptional service by swiftly addressing customer enquiries through emails, calls,
live chats, resolving issues efficiently and professionally.
 • Utilized customer feedback to identify areas for improvement and implement process
change.
• Provided support resolution to customers swiftly and accurately.
• Handled escalated customer issues with tact and diplomacy, ensuring positive resolution and
customer satisfaction.
• Collaborated with cross-functional teams to prioritize and implement changes.

OPYDIVA Events Management, Lagos 2022-2023

Executive Assistant (Remote)

• Managed complex executive schedules, coordinated meetings, appointments, and travel

arrangements to optimize time and productivity.

• Supervised day-to-day administrative tasks, including handling correspondence, preparing
reports, and maintaining organized records.

• Assisted in the planning and execution of events, from initial concept to completion,
ensuring all logistical details are meticulously handled.

• Created and edited content for promotional materials, social media, and internal
communications, enhancing the company’s brand presence.

• Conducted research and prepared presentations to support decision-making and strategic
Planning

LA Nursery & Primary School, Lagos. 2022

Child Psychologist Practitioner

• Evaluated students' cognitive, emotional, and social development through various
psychological tests and observations to identify any learning or behavioural challenges.
• Created tailored intervention strategies and supported plans for students facing
psychological or developmental difficulties, in collaboration with teachers, parents, and
other specialists.
• Provided one-on-one or group counselling sessions to students dealing with emotional,
behavioural, or social issues, helping them develop coping strategies and improve their
overall well-being.
• Regularly tracked the progress of students under your care, adjusting intervention strategies
as needed, and ensuring that they are making positive strides in their development.

EDUCATION.

Lagos State University. 2023
B.Ed Early Childhood Psychology & Primary Education

CERTIFICATION
Professional Certificate in Customer Experience Management. 2024
MTF Institute of Management, Technology and Finance.

Occupational Safety and Health 2024
Supervisor.
OSHAssociation UK.

REFERENCES.

Available on Request.