Raymond

Ekeocha Raymond PROFESSIONAL EXPERIENCE

Tochukwu Canadian Online Pharmacy (Medicine, pharmacy)
Call Center Operator
10/2022 – present | Remote
Accounts manager/Call Key finctions and Achievements:
Center Operator Maintenance of customer database
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Provision of information upon customer requests
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Participation in telephone surveys
[open contact info](look above in the "contact info" section)
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Providing a high level of service
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No 5 Tancred Road Anfield Liverpool, United Making targeted calls
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kingdom, England. Appointment of clients
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Advising clients on products and services
http://t.me/Raymondte007
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Registration of appeals and complaints
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live:.cid.de03bbd4ece9786b Work with claims
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Trucking 42, USA (Transportation and logistics)
Call Center Operator
PROFILE 04/2023 – 03/2024 | Remote
Key functions and achievements;
A call center operator with over 3000hr of Reception and processing of incoming calls
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experience and efficient skills in business Maintenance of customer database
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acumen, cold sales, warm sales, team work, Appointment of clients
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orgarnizing, negotiation, presentation, time Providing a high level of service
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management and other skills to enhance career Registration of appeals and complaints
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growth and business development while Advising clients on products and services
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satisfying customer needs. Provision of information upon customer requests
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Work with claims
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Making targeted calls
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EDUCATION Participation in telephone surveys
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Good understanding of the trucking and dispatch system
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MSc Management
University of Salford Result UK, United Kingdom (Construction, architecture, interior
2024 – present | Salford, United Kingdom design)
Call Center Operator
BSc Accounting and Audit 03/2022 – 10/2023 | Remote
Ternopil National Economis University Key functions and achievements;
2010 – 2014 | Ternopil, Ukriane Maintenance of customer database
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Provision of information upon customer requests
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Participation in telephone surveys
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COURSES Providing a high level of service
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Making targeted calls
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Certification in Project Management Appointment of clients
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Professional (PMP) Advising clients on products and services
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Exford Global Consult Limited Registration of appeals and complaints
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2018 Work with claims
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Certification in Customer Service &
Relationship Management (CSRM) SKILLS
Exford Global Consult Limited
2018 Business Acumen
Time Management
Certification in Human Resource Management
Exford Global Consult Limited Negotiation
2018 Communicability
Certification in Health Safety and Environment Cold Calls and Warm Sales
(HSE 1, 2& 3)
Exford Global Consult Limited Up-selling and Cross-selling
2018 B2B Sales
Certification in SAGE/Peachtree Accounting B2C sales
Software Organization of international transportation
2018
Organization of internal transport
Certification in QuickBooks Accounting
Management of CRM
Software
2018 Microsoft Package
Google Package
LANGUAGES
English Language