Contact information

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Work experience

Financial Services Account Associate II CustomerService

from 10.2025 to now (6 months)
Franklin Templeton, Дистанційно (Фінанси, банки, страхування)

Management and maintenance of stock market mutual funds for Franklin Templeton.
Incoming call handling with inclusion of strict caller verification procedures.
Documentation and callbacks for ongoing cases and technical issues for shareholders and financial
advisors.
Adherence to state and federal taxation regulations in regards to voluntary retirement accounts tax withholding.

LNP (Local Number Portability) Coordinator

from 02.2022 to 09.2024 (2 years 8 months)
BICS, Дистанційно (IT)

Performing end-to-end number porting operations, combining data entry and validation, ensuring accuracy, compliance and smooth service delivery, directly cooperating with suppliers and external vendors for coordination and troubleshooting.
Acting as Single Point of Contact (SPOC) for VIP clients, managing high priority requests and complex porting cases.
Resolving escalations from clients by reviewing internal and external routing, destination country specific requirements, call flows, IP addresses and carrier configuration.
Onboarding, training and ongoing support for junior team members regarding procedures, complex technical knowledge, escalation handling and best practices to ensure team readiness and consistency.
Preparation and maintenance of operation, compliance and technical documentation and manuals for porting and routing processes.

Customer Care & Sales Manager

from 06.2021 to 02.2022 (9 months)
Apilat, Київ (Роздрібна торгівля)

Providing ongoing client support across multiple channels, clarification of product and service information and guidance of customers through processes.
Building and maintenance of strong customer relationships through proactive communication and needs assessment.
Management and task delegation of the support team handling customer complaints in order to ensure maximal levels of client satisfaction and operational efficiency.

Education

Київський національний лінгвістичний університет

Германська філологія, Київ
Higher, from 2018 to 2020 (2 years)

Ступінь магістра

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Доброзичливість
• MS Excel
• Чесність
• Дисциплінованість
• Організаторські здібності
• Саморозвиток
• Продуктивність
• Тайм-менеджмент
• Зосередженість

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — average