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Olha Kuznietsova
Project Manager

Address Odesa Website
Phone [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
E-mail [open contact info](look above in the "contact info" section)

Result-driven professional with over five years of entrepreneurial experience managing a successful
Amazon store. Skilled in market analysis, sales performance optimization, inventory control, and
customer satisfaction within a competitive global market. Additionally, three years of experience in
the maritime industry, specializing in team coordination and documentation compliance.
Fluent in English (B2) and equipped with a Diploma in Project Management, I am eager to bring my
organizational and leadership skills to dynamic remote roles.
Currently residing in Moldova due to the war in Ukraine and actively seeking a remote position.

Languages

Ukrainian, Russian: Native language

English
Upper intermediate (B2)

Work history

Jan 2018 - Entrepreneur
Jan 2024 Amazon
Successfully established and managed a small online store specializing in
kitchenware and household goods.
• Successfully established and managed a small online store specializing in
kitchenware and household goods.
• Attached products to existing listings, ensuring accurate information and
competitive pricing.
• Handled inventory management, including ordering stock, tracking levels,
and coordinating supplier relationships.
• Provided excellent customer service, maintaining high satisfaction ratings,
resolving inquiries effectively, and addressing issues related to returns,
refunds, and product quality.
• Analyzed sales data, market trends, and customer behavior to optimize
product offerings, pricing strategies, and marketing efforts.
• Conducted detailed product research to identify high-potential items and
expand inventory.
• Managed account health issues and resolved cases through Amazon
Seller Support.
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• Created and executed sales plans, including inventory planning and
promotional strategies.
• Conducted market analytics and research to stay competitive and adapt
to changes in customer demand.
• Built and maintained an efficient workflow for account management,
ensuring adherence to Amazon policies.
• Actively resolved customer concerns regarding product returns,
exchanges, and other post-purchase inquiries, ensuring positive feedback
and customer loyalty.

Jan 2016 - Crew Operations Coordinator
Jan 2018 Danaos Ukraine Subsidiary
• Ensured crew documentation, certifications, and licenses complied with
international regulations, using project management tools for tracking.
• Coordinated seafarer recruitment, including interviews, qualification
assessments, and background checks, streamlining onboarding workflows.
• Managed crew schedules, ensuring proper rotation and availability with
scheduling software.
• Handled administrative tasks like updating records, processing contracts,
and managing correspondence, improving communication and data
accuracy.
• Worked cross-functionally with different departments to improve
operational efficiency, applying agile methodologies and project
management principles to meet deadlines and stakeholder requirements.

Jan 2014 - Crew Operations Coordinator
Jan 2016 Marlow Navigation Ukraine LLC
• Prepared and managed contracts for seafarers, ensuring compliance with
company policies and legal requirements.
• Coordinated logistics and transportation for crew changes, utilizing
software tools for scheduling and communication.
• Managed and maintained accurate crew documentation, ensuring up-to-
date records and performing background checks using digital systems.
• Collaborated with various teams to streamline processes and improve
efficiency in crew management.

Jan 2013 - Operations Control Specialist
Jan 2014 Ukrferry LLC
• Monitored and coordinated operations for five ferry vessels in the Black
Sea, using digital tools for scheduling and real-time tracking.
• Managed communication between agents and vessel teams, leveraging
collaboration platforms to ensure seamless operations.
• Oversaw vessel arrivals, departures, cargo processes, and tracked KPIs
using project management software.
• Prepared daily cargo summaries, optimizing workflows for inventory
tracking and reporting.
• Handled telexes, resolved customer inquiries, and ensured timely issue
resolution.
• Implemented process improvements to enhance operational efficiency
and ensure compliance with maritime regulations.
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Skills

Project Coordination & Management

Agile Methodology

Cross-functional Team Collaboration

Risk Management

Stakeholder Management

Time Management & Prioritization

Data-Driven Decision Making

Problem-Solving & Issue Resolution

Resource Allocation

Education

Sep 2024 - Project Management Diploma
Nov 2024 Alison Online Learning Platform

Jun 2019 - Internet Marketing
Sep 2019 Hillel Computer School

Jan 2013 - MSc: Transport Systems
Jan 2014 Odessa National Maritime University - Odesa

Jan 2009 - Bachelor: Transport Technologies
Jan 2013 Odessa National Maritime University - Odesa

Traits

Committed
Flexible
Responsible
Result Driven
Team Player

Interests

Psychology

Cryptocurrency and blockchain technologies

Continuous learning and professional development