Victor
Диспетчер
- Considering positions:
- Диспетчер, Логіст, Оператор контакт-центру, Координатор
- Age:
- 26 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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PROFESSIONAL SUMMARY
Detail-oriented Dispatcher experienced in optimizing service schedules, coordinating technicians, processing
warranties, and managing logistics. Proven ability to reduce service delays, handle high-volume calls, and train new
team members while maintaining structured and efficient operations.
WORK EXPERIENCE
Dispatcher | Techvill Appliance Repair
May 2024 – Present
• Scheduled and optimized daily appliance repair appointments using ServiceTitan.
• Coordinated technicians, property managers, warranties, and service logistics.
• Handled high-volume inbound and outbound calls via CallRail.
• Managed key pickups and parts tracking to prevent service delays.
• Proactively rescheduled jobs based on technician availability.
• Trained new colleagues on warranty processing, email communication, and service coordination.
• Maintained accurate documentation across ServiceTitan and Google Workspace.
Customer Service Representative & Virtual Assistant | NY Medical
June 2023 – April 2024
• Scheduled patient appointments using eClinicalWorks, NexHealth, and Zocdoc.
• Verified insurance eligibility and preventive wellness exam coverage.
• Collected and posted copayments using Helcim.
• Initiated prior authorizations for medications.
• Managed patient communication via Dialpad, SRFax, and email.
• Sent lab results and appointment reminders after medical review.
• Maintained HIPAA-compliant patient records.
• Supported front desk operations to ensure smooth clinic workflow.
TECHNICAL SKILLS
ServiceTitan | eClinicalWorks | NexHealth | Zocdoc | Helcim | CallRail | Dialpad | SRFax | Google Workspace |
Microsoft Office | Zoom | Slack | Microsoft Teams
SOFT SKILLS
High-Volume Call Handling | Operational Coordination | Customer-Centric Communication | Conflict Resolution | Time
Management | Remote Team Collaboration | Problem-Solving | Professionalism & Confidentiality | Process
Improvement
EDUCATION
Bachelor of Laws (LL.B)
University of Calabar
Sep 2015 – Oct 2021
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The candidate's resume is posted at https://www.work.ua/resumes/11981137/