Людмила

Mila Saienko
Location: Hereford Phone: 07464614609 Email: [open contact info](look above in the "contact info" section)

Profile
Has exceptional interpersonal skills of mentoring, coaching, teaching, leadership, customer service, relationship management and counselling. Has very strong understanding of digital technologies with demonstrable experience of using digital communication tools to manage teams, communicate effectively with peers, and deliver training and provide coaching. Skilled in applying psychology and social sciences to engage effectively with diverse stakeholders. Excellent team player with strong communication skills in English, Ukrainian and Russian. Proactive problem-solver with a positive attitude and enthusiasm for new challenges. Committed to continuous learning and community involvement. Available immediately for roles where experience and languages can be fully utilised.
Achievements
• Delivered unbiased information, advice and guidance to people who are looking to progress their career, education either face to face, via phone or digital communication tools. I.e., MS: Word, Microsoft Teams & Zoom.
• Developed and implemented dynamic strategies to aid staff, client, student and adult growth and achievement
• Effectively translated complex scientific, medical and educational documents while maintaining context and meaning
• Established and maintained positive relationships with students, listeners, colleagues, and stakeholders across multiple institutions
• Actively volunteered to support the Ukrainian community in the UK, including translation services and assistance with housing issues
• Constantly focused on continuous learning and development for self, others and the organisation as a whole.
Career History
Volunteer, Ukrainian Centre till present
Volunteer, Ethos till present
• Provide support for new arrivals, including hospitals, doctors' surgeries, Herefordshire Council, Home Point, Job Center, banks and other institutions
• Assist with housing issues and support various aspects of Ukrainian community integration
• I voluntarily support vulnerable people (different nationalities) in areas of housing in Herefordshire, offering triage services, signposting people to a variety of support organisations, successfully collaborating with teams such as Home Point Team, Housing Solutions Team, Ethos (Hereford Homeless Support), AUGB Hereford Branch, and HHFU, Stone Water, Conexus
• Consistently gain excellent customer feedback on my ability to work collaboratively with partners.
• Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for people
• Seek out opportunities to create effective change and suggest innovative ideas for improvement
• Manage and support social media accounts for the community
English Teacher (Lecturer) and Medical Translator, Shupyk Medical University Hospital, Ukraine (Full-time, 02/2018 – 16/2022)
• Organise lectures, coursework, and educational events for students
• Collaborate with various departments to develop lesson plans and teaching strategies
• Translate educational, scientific and medical documents using specialised software
• Stay current with modern teaching methods and approaches
• Regularly exceeds targets and has been recognised for being in the top teachers across the area consistently over the last 9 years, since starting in this role.

English Teacher (Lecturer) and Medical Translator, Bogomolets University Hospital, Ukraine (Full-time, 09/2009 - 02/2018)
Director of the Medical Department, Interligua Plus, Kyiv, Ukraine (Part-time, 09/2010 – 06/2015)
• Created individual learning plans for students with special requirements
• Collaborated on holistic teaching approaches across departments
• Determined exam grading and implemented project-based learning techniques
• Developed strategies to aid staff and students’ growth and achievement
• Has regularly maintained 100% quality compliance in time in post.
• Translate educational, scientific and medical documents using specialised software
English Teacher (Head Teacher), Kyiv Specialized School № 197 Ukraine (Full-time, 09/1990 – 08/2009)
• Delivered service objectives with professional excellence, expertise and efficiency, taking account of diverse educational needs.

Director of the Language School Medical English Department, Interligua, Kyiv, Ukraine, Teacher of English, (Part-time, 09/1998 - 05/2001)

• Combined various teaching methods to improve student results
• Used assessment techniques to monitor progress and improve standards
• Teaching and coaching of young adults/adults who are NEET with an achievement rate of over 91%.
• Implemented curriculum guidelines and ensured resource availability
• Encouraged a love of learning among pupils of varying abilities
• Manage classroom crisis and resolve conflicts
Education
• Master Degree in English and German Languages & Linguistics
• Certificate of Complete Secondary Education (Equivalent to GCSE Maths & English)
• British Council Certificate
• NCFE CACHE Level 1 Award in preparing to work in schools
• Certificate of Completion “Realising the Life and Career You Want” Employment Programme
• Webinar on applying to the civil service, Ray Le Tarouilly B.Sc (Hons), Cert EdFE, DipCG National Careers Service Adviser
Hobbies
• Taking classes to learn new skills
• Volunteering for community and charity projects
References are available upon request.