Єлізавета

Yelizaveta Moroz
Email: [open contact info](look above in the "contact info" section)

Telegram: @yelizaveta398

Linkedin: Yelizaveta Moroz

Phone: [open contact info](look above in the "contact info" section)

Location: The Netherlands

Hard skills Experience
MS Offi ce (advanced level, especially Excel) Account ro ect Manager
|P j GrainTrack, Estonia, 2024-2025

1 C ( . ) Enterprise (advanced level, used for
8 3 : 4 Supporting and integrating clients, implementing business processes related to the
years) product
Experience with ERP solutions for business Managing the account servicing process and ensuring smooth collaboration between
process optimisation. testing, technical support, pro ect management, and development teams
j

W riting, analyzing, and verifying user stories, tasks, and bug reports to ensure their
W riting user stories, tasks, and bugs.
timely resolution and delivery
Managing integrations and synchronizations Understanding client needs, providing tailored solutions, and integrating them into
with n n.8
existing work ows fl

Notion (advanced user). G athering customer feedback, analyzing pain points, and suggesting product and
service improvements
Skilled in customer and commodity trade
Conducting product testing using tools like S uash to ensure uality and functionality
relationship management.
q q

before deployment
Skilled in TCMS.
Developing client-specific templates using the Jin a templating engine
j 2

Proficient in rafana and Kuma
G Handling integrations and automating data synchronization between systems using n n 8

W orking with Jin a to implement client-specific
j 2
Managing translations and localization processes using Weblate
templates. O verseeing updates, backups, snapshots, and deployment processes with Semaphore.

Skilled in setting up Mattermost.
Marketplace Manager ISSA Plus, Odesa, Ukraine, 2021-2023

Expertise in SE , product content optimisation,
O

promotions, marketplace advertising, B2 B , B2 C, Full cycle of work with marketplaces (Rozetka, Intertop, Kasta, Joom, Asos, Allo, Epicentr,
and retail sales. F.UA, Lamoda, Skidka)
Handling product specifications. Preparation of content for marketplaces and filling in
Proficient in Poster P S and PeopleForce.
O
product cards. Editing existing content
Analysis and optimization of sales on marketplaces, considering increasing product
Languages visibility, participating in promotions, and pricing strategies
English B2 Upper intermediate Analysis and monitoring of customer needs. Dealing with feedback and written
communication with customers
Ukrainian C2 Proficiency
Compilation and confirmation of monthly reports. Conducting analytics of effectiveness
Russian C2 Proficiency
on marketplaces. Managing personal KPIs on a monthly basis.

Soft skills Manager at a Hotel estaurant R Seasonal work, Varna, Bulgaria, 2019

Ability to handle tasks independently Sales onsultant in etail
C R O’stin, Kyiv, Ukraine, 2018-2019

Effective communication
Mini otel and restaurant
-h m anager Ukraine, 2017-2018

Result-oriented
Time management
Education
Teamwork
M ra o anov ational edagogical niversit Master egree
.P. D h m N P U y, D ,

Social ork Manage ent
W ( m )

Kyiv, Ukraine 2017-2023