Альбіна

ALBINA BILINSKA
Lviv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY
Psychology graduate with over 6 years of experience in counseling, SEN support, team leadership,
and mentoring. Skilled in working with individuals with ASD, ADHD, DLD, and hearing loss, and
experienced in conducting interviews, candidate selection, and creating special access
arrangements. Presenter at the IACAPAP 2024 international conference on youth mental health.
Strong background in organizing outdoor events and camps for youth as a Scout Leader.
Passionate about fostering inclusivity, mental health awareness, and positive youth development.

WORK EXPERIENCE
Higher Level Learning Support Assistant Sep 2022 - Jan 2025
The London Oratory School, South Kensington, SW7, London

Developed and implemented personalised care and education plans for SEN children.
Created tailored learning materials for diverse age groups and abilities.
Managed staff timetables and led induction training for new team members.
Collaborated with psychologists and local authorities to design effective support strategies.
Maintained accurate records and provided regular progress reports to parents and
professionals.

Waitress & Bartender Sep 2021 - Jun 2022
31 Below (Upmarket Bar & Café) - Marylebone, W1, London

Delivered an outstanding customer experience by addressing needs and ensuring
satisfaction.
Resolved customer complaints and issues promptly to ensure positive outcomes.
Assisted in training and mentoring new employees to meet service quality expectations.

Peer counselor Oct 2020 - Mar 2022
Teenergizer (Youth Charity) - Kyiv, Ukraine

Psychological counselling for teenagers
Online consultations
24/7 urgent support for teenagers with mental illness
Providing youth training on HIV/AIDS awareness
Contributed statistical information to multi-country report on youth mental health (covering
Ukraine, Moldova, Kazakhstan)
Record keeping and knowledge management

Post office operator Dec 2019 - Dec 2020
Nova Poshta (Commercial Post Office) - Kyiv, Ukraine

Organising customer service and customer consulting processes in the branch
Resolving conflict situations with clients, work with complaints and claims
EDUCATION
Bachelor degree in the field of Psychology Aug 2018 - Jun 2022
Professional Qualification Psychologist
National Pedagogical University Dragomanova, Kyiv, Ukraine
Field of Study Social and Behavioral Studies

ADDITIONAL INFORMATION
Language Skills:
English (advanced)
Polish (upper intermediate)
Ukrainian (native)
Volunteering
National Organization of the Scouts of Ukraine
Activities
Rock climbing, mountaineering, skiing