Надія

NADIIA VALINKEVYCH
Talent Acquisition Specialist
SUMMARY

Versatile, results-driven professional with a strong hospitality, PR,
customer service, and project management background.
Experienced in managing diverse projects across hospitality, e-
commerce, and communications. Completed professional
education at Hillel IT School, focusing on IT recruitment and talent
acquisition, and known for adaptability, strong interpersonal skills,
and building lasting client relationships.
CON TACTS
SKILLS
Location
Screening Boolean search Communication skills
Chersonesos Irakliou, Crete, Greece
Customer relationship management (CRM) Market Analysis Remote
Email
Talent acquisition XRay Public relations (PR)
[open contact info](look above in the "contact info" section)
Hospitality Customer Service Interviewing Phone
[open contact info](look above in the "contact info" section)
Project Management
Telegram
https://t.me/Nadia_oliveoil
WORK EXPERIEN CE
LinkedIn
Freelance Recruiter at Talent Odyssey - Hospitality 2025 - present [open contact info](look above in the "contact info" section)
Recruitment Agency Europe valinkevych/
● Sourcing and screening hospitality professionals to match client
LAN GUAGES
requirements.
● Conducting interviews, evaluating skills, and confirming availability.
● Coordinating with clients on interviews, feedback, and onboarding. English B2
Owner & Manager at CreteGiftStore (Etsy) 2023 - present German B2
● Successfully launched and managed an e-commerce store offering
Greek B1
Cretan olive wood items, farmer olive oil, spices, and souvenirs.
Handled product curation, branding, logistics, and international Ukrainian C2
shipping.
Russian C2
Front Desk Receptionist, Guest Relations, Recruitment assistant 2013 - present
at Seasonal work based on 7-month contract
● Assisted the hotel's general manager in identifying and recruiting
candidates for various positions through social media platforms and
job search networks.
● Conducted guest check-ins and check-outs, processed payments,
issued invoices, and maintained accurate financial and guest records
within the Property Management System (CRM hotel system).
● Responded promptly to inquiries, fulfilled special requests, and
coordinated with internal departments to deliver customized
services.
● Resolved guest complaints professionally, monitored satisfaction
levels, and anticipated customer needs to uphold service consistency
and excellent quality.
● Leveraged multilingual feedback, managed digital content and
social media, and collaborated with influencers to enhance brand
reputation and awareness.
 Customer Service Advisor - German Speaking at Webhelp 2022
● Provided personalized support to German-speaking customers via phone,
chat, and messaging platforms, addressing inquiries and resolving issues
promptly.
● Handled customer complaints and urgent issues, ensuring swift resolution,
satisfaction, and clear communication in line with company policies.
Account PR Manager at SPN Communications Agency (before 2013 2009-2013
– SPN Ogilvy PR)
Key Customers: LG Electronics, Procter & Gamble, Nokia
● Oversaw candidate recruitment for agency internship programs,
identified top talent, and supported the onboarding of new specialists.
● Designed and executed comprehensive media plans for PR campaigns,
aligning with client objectives.
● Organized high-profile events, including press conferences, product
launches, and press tours, to effectively promote client brands.
● Conducted in-depth media coverage, monitoring, and analysis,
delivering detailed performance reports and competitor analyses.
● Strategically planned, developed, and implemented PR strategies and
tender offers to drive client success.
● Cultivated and maintained strong media relations with key opinion
leaders to enhance brand visibility.
● Oversaw communications budgeting, ensuring efficient allocation of
resources and financial compliance.
● Managed a musical band’s fan community to foster engagement and
loyalty while supporting internal communications and organizing
corporate events to enhance team cohesion.
PR Specialist at TAS Insurance Company 2007-2009
● Handled press releases, media inquiries, and organized events to
promote brand visibility and engagement.
● Created content for corporate magazine and website, ensuring
consistent messaging across all channels.
EDUCATION

Master’s Degree in World History and History of Ukraine at National 2002-2007
Pedagogical Dragomanov University, Kyiv (Ukraine)
ADDITION AL COURSES AN D TRAIN IN GS

IT Recruitment & HR at Hillel IT School 2024
EXCELLENT

Travel Proud Certification at Booking.com 2024

HOBBY

Volunteer teacher at the Ukrainian Saturday School in Crete. Lead
classes on Ukrainian history, traditions, culture, and ethnography for
younger children.