Vladyslava

VLADYSLAVA
SHULEZHKO

CONTACT WORK EXPERIENCE
[open contact info](look above in the "contact info" section) NataDent Dental Clinic Network SEP 2022 - DEC 2023

Telegram: @shullezhko Administrator - Senior Administrator
Reduced the number of complaints by 20% and increased customer
Remote satisfaction by 10% by developing a call script and a request handling
system
Ensured consistent availability of necessary resources by optimizing
EDUCATION the ordering system
Contributed to a 28% increase in new patients over six months by
2021-2025 participating in the development and implementation of a marketing
strategy
KYIV-MOHYLA ACADEMY Introduced a survey and feedback system, allowing for quick
Philology of German response to patient needs and improved service quality
languages, translation

EdHub Online School of Product Business FEB 2024 - MAY 2024

SOFT SKILLS Sales Manager
Maintained a steady flow of clients by handling up to 30 warm/hot
Adaptability leads daily from webinars
Increased sales conversion using the SPIN selling technique and CRM
Organization
system
Teamwork Improved customer satisfaction by providing professional
Time Management consultations
Achieved the sales target by exceeding KPIs by 35%
Leadership
Strengthened customer loyalty, leading to an increase in referrals
Effective Communication
Critical Thinking
Stetsyuk Development FEB 2025 - PRESENT

Personal Assistant /
LANGUAGES
Company Assistant /
Real Estate Sales Manager /
English (B2) Investment Property Broker
Ukranian (C2)
Assisted founder with travel, services, staffing; communicated with
German (A2)
partners from the UK, EU, and the US
Polish (A2)
Supported internal ops: offers, docs, partner comms; used Excel,
Notion, Google Docs
Sold real estate sales (UA): client comms, CRM, IP telephony
Sold investment properties (Bali): advised clients from UA and abroad