Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12223102/

Work experience

Product Specialist and Educational Support

from 12.2023 to 03.2025 (1 year 4 months)
Serpstat, Дистанційно (IT)

- Diagnosed and resolved technical issues, reducing downtime and ensuring seamless customer experience.
- Analyzed customer feedback to identify potential product improvement areas, contributing to feature prioritization.
- Created detailed documentation for internal processes, improving knowledge transfer and efficiency.
- Collaborated with the product team to refine technical support processes and align them with business goals.

Operation manager

from 03.2022 to 11.2023 (1 year 9 months)
Wedex, Дистанційно (Маркетинг, реклама, PR)

- Business process optimization – analyzing and improving operational activities to increase efficiency.
- Strategic goal execution control – coordinating teams to achieve key business objectives.
- Resource management – allocating budgets, personnel, and technology to ensure smooth operations.
- Key performance analysis – monitoring metrics, identifying bottlenecks, and implementing improvements.
- Partner and vendor coordination – ensuring quality control and timely fulfillment of agreements.

Team Leader

from 07.2020 to 02.2022 (1 year 8 months)
VZM auto, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

-- Established partnerships in 5+ new markets, increasing revenue potential by 20%.
- Provided actionable insights to the content and marketing teams based on customer feedback and market research.
- Led a team of 10+, achieving a 25% improvement in task completion efficiency.
- Developed strategies for monetization models, aligning them with market trends and customer needs.

Knowledge and skills

• Чесність
• Впровадження системи KPI
• Побудова відділу продажу
• Trello
• Canva
• CSS
• Google API
• SEO
• SEO-копірайтинг
• Testing Theory
• Kibana
• Ahrefs
• SE Ranking
• Serpstat
• Jira
• A/B testing
• Написання промптів для ChatGPT
• AItools
• Link building
• Email-маркетинг
• Intercom
• MS Excel
• Google Analytics
• Google Sheets
• Digital-маркетинг
• Roadmapping
• Blog editor
• Stakeholder communication

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

🧑‍🎓 Курси ШІ
Genius space
Рік завершення: 2024

🧑‍🎓 Програма Project-менеджер
Genius space
Рік завершення: 2024

🧑‍🎓Українська школа проекту
управління
Викладач: Прилуцький Денис
Рік завершення: 2024