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Наталія
Адміністратор готелю
- City:
- Kyiv
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e-mail: [
Boryspil [
Goal
Receptionist
Personal information
Born - 25/11/1986
Children - 14 year old son
Education
2000-2004
2006-2007
Volyn State University, Lutsk
Department: Romance-germanic philology,
”English language and literature”
Work experience
March 2020 – May 2021
“ SkyUp” company
( Borispyl airport)
Air passenger handling agent:
• Passenger and luggage check-in
• Additional services sales
• Special passenger categories handling
• Meeting and boarding
• Lost luggage service
June 2019 – February 2020
“Interavia” handling company
( Borispyl airport)
Air passenger handling agent:
• Passenger and luggage check-in, dealing with migration documents
• Working in IPORT program
• Special passenger categories handling ( UMNR, INAD)
• Check in, meeting and boarding
• Transit passengers service
June 2013- September 2016 Hotel «Reikartz Raziotel***»
(Kiev, Kharkivske highway,177/1)
Front desk agent
• Providing high- quality service according to the current standards
• Working in Servio hotel program
• Guest reception, check in/out
• Phone calls, e-mails
• Room reservation ( Booking.com, Expedia, HRS, Hotels 24 etc)
• Taxi, transfers organization
• Implementation of payment transactions ( cash, credit card)
• Invoices preparation
• Maintain accounting documentation
2004 - 2009
Hotel “Yagodyn”
Receptionist:
( on the border with Poland
Volyn region)
• Guests welcoming, checking in/out
• Room booking
• Phone calls/ faxes/e-mails
• Cooperation with other hotel departments
• Booking tickets
• Organization of Guests’ entertainment
• Preparation of different kinds of documents, reports
• Oral and written translation
• Visa accommodation (in Polish consulate)
• Arranging meetings of delegations, business meetings
Languages
• Ukrainian – native
• English - Upper Intermediate
Personal qualities
• Responsible, sociable, diligent, punctual
• Able to work independently and in a team, self-motivated, positive
Hobbies
• Fishing, movies, books, sport
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