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SUPPORT MANAGER LOGISTIC SPECIALIST
LOGISTIC SPECIALIST SOFT SKILLS HARD SKILLS
- clear and professional communication with drivers, carri- - handling invoices, payments, and resolving discrepancies
Work experience ers, and clients;
- ability to provide updates, resolve issues, and manage
with clients and carriers;
- using mapping tools and software to plan the most efficient
Account manager/ October 2024 - January 2025 expectations effectively; and cost-effective routes;
Relokia, Ternopil (IT) - strong ability to negotiate rates and terms with carriers - experience with logistics and dispatch software (e.g., TMS
and clients to maximize profitability; platforms, Load Boards like DAT, or McLeod Software;
- communication with clients, IT team,
- reporting, team meetings - quickly resolving transportation issues like delays, route - understanding freight trends, pricing structures, and
- work on projects, tasks changes, or breakdowns; market demands for effective load negotiation;
- managing multiple shipments, schedules, and priorities - coordinating shipments, tracking loads, and ensuring timely
Freight Broker/ In August 2023 - October 2024 simultaneously without losing focus; pickups and deliveries;

Illia Between Logistics
- coordination of the freight transportation process from
the initial application to the final delivery.
- staying calm and composed under pressure, especially in
high-demand situations or during tight deadlines;
- ensuring accuracy in documentation, route planning, and
- reviewing and managing contracts, including rate confirma-
tions, payment terms, and liability agreements;
- maintaining accurate records of shipments, payments, and

Hnatiak
- search and cooperation with carriers to ensure the best load assignments; correspondence;
conditions and tariffs
- providing excellent service to clients, addressing their - familiarity industry standards for logistics and freight.
- preparation and verification of the necessary documenta-
concerns, and building long-term relationships;
tion for cargo transportation
- coordination of terms and conditions and conclusion of - adjusting quickly to last-minute changes, cancellations, or
contracts with carriers and clients emergencies;
English - B2/C1 - keeping records of financial transactions, including - coordinating with internal teams, clients, and drivers to
invoicing and payment control achieve common goals.;
Ukranian - native - resolving conflict situations and ensuring a high level of - understanding the challenges faced by drivers and clients
service and responding with patience and support;
Core skills Dispatcher/ April 2022 - August 2023 - ability to onboard new clients, build relationships, and
grow the business.
- JIRA
Self employed
- anaging disputes between carriers and clients effectively.
- search and booking of cargo and their control during
- ZenDesk transportation
- dispatching of drivers and daily communication with
SUPPORT MANAGER
- CRM platforms
them
- Adobe PDF - maintaining a database
- G-suite
Dispatcher/ March 2021 - May 2022
SOFT SKILLS HARD SKILLS
- Microsoft365
Smart Logistics - clear, concise, and empathetic communication with - familiarity with customer support tools (e.g., CRM plat-
- DAT customers and team members; forms,helpdesk platforms ;)
- search and booking of cargo and their control during
- Truckstop transportation - ability to listen actively and adapt tone based on the - ability to interpret key performance metrics (KPIs) and
- dispatching of drivers and daily communication with situation; make data-driven decisions;
them - understanding customer needs, frustrations, and emo- - knowledge of methods to de-escalate situations and turn
Contacts - maintaining a database tions to provide meaningful resolutions; negative interactions into positive outcomes;
- managing conflicts and providing constructive feedback; - designing and refining workflows to improve efficiency and
[open contact info](look above in the "contact info" section) customer satisfaction;
- handling multiple tasks, and deadlines efficiently;
Education - quickly identifying the root causes of issues and finding
- troubleshooting skills;
[open contact info](look above in the "contact info" section)
Kyiv Polytechnic 2019 - 2021 innovative solutions;
- staying calm and composed, especially when dealing with
Ternopil, Ukraine Institute challenging customers or situations;
Faculty of Electrical Power Engineering and - adjusting to evolving customer needs, and technologies;
@illiahhh
Automation, KyivIncomplete higher education - ability to foster effective interactions;