Christy

Christiana Ituen
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Calabar, Cross river state 540222

PROFESSIONAL SUMMARY

Positive and upbeat Customer Service Specialist bringing 3 years of customer-facing
experience in fast-paced settings. Highly adaptable to addressing diverse customer
needs. Proven history of building trust with customers to promote satisfaction, resolve
concerns and maintain long-term loyalty.

SKILLS

CRM Problem Solving Abilities Building Rapport Assertiveness

Complaint Resolution Active Listening Product Knowledge Call Management

Computer Proficiency

EXPERIENCE

CUSTOMER SERVICE ADVISOR(UK), Liverpool
Liverpool City Council, July 2024-November 2024

• Handled customer inquiries and suggestions courteously and professionally
• Resolved customer complaints with empathy, resulting in increased loyalty and
repeat business
• Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor
• Managed high-stress situations effectively, maintaining professionalism under
pressure while resolving disputes or conflicts
 • Offered advice and assistance to customers, paying attention to special needs or
wants
• Developed strong product knowledge to provide informed recommendations
based on individual customer needs
• Developed rapport with customers through active listening skills, leading to higher
retention rates and positive feedback from clients
• Met customer call guidelines for service levels, handle time and productivity
CUSTOMER SERVICE REPRESENTATIVE(UK)
Scottish Power Energy Company, February 2024-July 2024

• Oversaw customer account inquiries, accurately providing information to resolve
service complaints and guarantee customer satisfaction
• Built rapport with customers through courteous and professional
communications
• Processed and issued product orders and service upgrades for customers
• Developed empathetic client relationships and earned reputation for consistently
exceeding sales goals
• Guaranteed first-class customer service, enthusiastically anticipating and catering
to customer needs and requirements
• Maximised customer satisfaction by resolving service issues promptly
• Assisted customers with product-related questions, feedback and complaints
• Processed refunds, exchanges and service requests for customers
• Handled high-volume telephone calls to address and resolve customer queries
CUSTOMER OPERATIONS
Tatti Lashes Company(UK), September 2023-December 2023

• Processed customer orders, liaising with the warehouse to ensure timely order
fulfillment
• Resolved queries pertaining to customer orders in a timely and efficient manner
• Established warm and friendly rapport whilst interacting with customers by
phone, email, and on live chat
• Handled customer account inquiries, accurately providing information to resolve
service complaints and guarantee customer satisfaction
 • Assisted customers with important purchasing choices, identifying needs and
employing product expertise to make appropriate suggestions
• Recorded and processed call information, helping to strengthen the quality of
customer data

CUSTOMER OPERATIONS
Next Distribution Company(UK), April 2022-June 2022

• Processed orders and prepared shipping documents for delivery to stores
• Organized warehouse product placement, enabling efficient storage and retrieval
• Managed inventory movements to process incoming shipments and organize
storage plans
• Utilized various customer support channels to resolve a wide range of customers'
queries within the target timeframe

CUSTOMER SERVICE REPRESENTATIVE
Ituen and Partners Automobile Company(NIGERIA), January 2020-November
2021

• Responded to customer inquiries via phone, email, and walk-in customers
• Resolved queries and complaints in a timely and professional manner
• Coordinated and scheduled service appointments with the service department
• Provided guidance to customers regarding their automobile purchases and
services to ensure excellent customer service throughout the sales process
• Maintained accurate customer records and kept detailed notes on all customer
interactions and transactions
• Resolved customers' issues in line with company policies and procedures, and
escalated issues when necessary

WAREHOUSE OPERATIVE
HelloFresh(GERMANY), October 2018-November 2019

• General Warehouse duties

EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF
BUSINESS ADMINISTRATION IN MARKETING
Enugu State University, June 2011

PROFILEURL

https://bold.pro/my/christiana-ituen/145r

CERTIFICATIONS

• LINKED IN LEARNING CERTIFICATE : • LINKED IN LEARNING CERTIFICATE:
CUSTOMER SERVICE FOUNDATION WORKING IN A CUSTOMER CONTACT
CENTER

ADDITIONAL INFORMATION

GAP IN EMPLOYMENT FROM JULY 2022 TO JULY 2023: MARTENITY

GAP IN EMPLOYMENT FROM DECEMBER 2024 TILL DATE: RELOCATION TO NIGERIA