Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12384287/

Work experience

CSR Specialist

from 01.2024 to 12.2024 (11 months)
GlobalLogic, Київ (IT)

- Managed the development and implementation of sustainable work methods
- Community Collaboration and Volunteer Programs: Organized and supported employee volunteering programs, collaboration with non-profit organizations
- Query Management: Reviewed, resolved, and documented customer inquiries. Demonstrated skills in studying and improving query processing.
- Internal Communication: Effectively collaborated with internal departments to address and prevent issues. Supported communication processes within the company
- Analysis and Reporting: Collected and analyzed data on customer interactions. Prepared reports and recommendations for management

Recruiting Specialist/People development

from 08.2021 to 01.2024 (2 years 5 months)
GlobalLogic Ukraine, Київ (IT)

Full recruiting cycle.
Work with technical and non-technical vacancies.
Interviewing candidates.
Collaboration with hiring managers, interviewers, and high-level managers.
Sourcing of candidates (DOU, Djinni, Linkedin, Github, recommendations, job boards).
Compose a job description.
Onboarding and supporting newcomers.
Work with candidate rejection.
Work with foreign markets.
Sourcing tech candidates for different positions:
Junior-Senior Software Developer, Senior DevOps, Medior-Senior Full-stack Developer, Senior Integration Engineer, etc.
Writing Job descriptions and posts for new positions.
Working with CRM systems and tracking actual information about candidates.
Recycling old candidates.
CV screening.

Recruiting specialist

from 03.2021 to 08.2021 (5 months)
ITDev Agency, Київ (IT)

Work with CRM system.
Screening interview of candidates.
Candidate market mapping.
Daily and weekly reports.

HR manager

from 09.2019 to 02.2021 (1 year 5 months)
Smart-office, Київ (Нерухомість)

Personnel search (selection, interviews, team formation, training, assessment).
Compilation of staff work schedules.
To carry out work on effective and cultural service of visitors, creation of comfortable conditions for them.
Take measures to prevent and eliminate conflict situations.
Consider claims related to unsatisfactory visitor service, take the necessary organizational and technical measures.
Monitor compliance by subordinate employees with labor and production discipline.
Reception and processing of incoming/outgoing phone calls.

Education

National University "Chernihiv Polytechnic"

Management, Чернігів
Unfinished higher, from 2017 to 2021 (4 years)

Additional education and certificates

Mate Academy / Front-end developer

Вересень, 2024

Knowledge and skills

• Jira
• Kanban
• Confluence
• Google Workspace
• MS Excel
• Docs
• Sprint Planning
• Git
• Teminal
• HTML
• CSS
• Communicability
• Work with clients
• Business communication
• WCF
• Effective communication
• Decision Making
• Initiative
• Responsibility
• Ведення CRM

Language proficiencies

English — above average

Additional information

My last position was as a CSR Specialist at GlobalLogic, where I strengthened my communication skills, collaborated with management, prepared analytical reports, and organized various internal company initiatives.

Previously, I worked as an IT recruiter for over 3.5 years, which gave me deep insight into the tech industry, the requirements for technical specialists, and how development teams operate. I gained experience sourcing and attracting top talent, communicating with technical experts and management, and organizing efficient recruitment processes.