Адріана

ADRIANA KLYU.
C U S T O M E R S U P P O R T
P R O F E S S I O N A L

[open contact info](look above in the "contact info" section)
PROFILE
[open contact info](look above in the "contact info" section) Experienced customer support
professional with a strong background in
Kyiv
account management and partner
@touchofangel Telegram relations. Adept at resolving inquiries,
ensuring client satisfaction, and managing
relationships in fast-paced industries.

SKILLS EXPERIENCE
ACCOUNT MANAGER

Customer Support CMO Partners
2024 - Present
Conflict Resolution
Partner Management Oversees international marketing projects and client

Account Management communication.
Manages customer inquiries and resolves client concerns.
Technical Troubleshooting
Builds and maintains strong partnerships to enhance
Problem-Solving
collaboration.
CRM & Help Desk Tools
SALES & ACCOUNT MANAGER
(Zendesk, Intercom, Freshdesk)
Intropia
Project Management Tools
2023 - 2024
Strong Communication
Provided customer support and managed recruitment
client accounts.
LANGUAGES Assisted in onboarding new clients and resolving service
issues.
English (C1) Maintained key partnerships to drive business growth.

Ukrainian (Native) CUSTOMER SERVICE REPRESENTATIVE

Russian (Secondary Kuna Exchange
Proficiency) 2021 - 2022

German (Basic Proficiency) Assisted customers with cryptocurrency transactions and

Spanish (Basic Proficiency) troubleshooting.
Investigated and resolved escalated support issues.
Ensured high customer satisfaction through effective support.