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Tetiana Krupenia
Kyiv, Ukraine | [open contact info](look above in the "contact info" section)| [open contact info](look above in the "contact info" section) | LinkedIn profile
CREDO| “I am stronger than I think and capable of more than it seems!”
I believe in the strength of responsibility, creativity, and continuous self-improvement. My goal is to reach new heights while supporting others. Together, we can create a better future. I strive to inspire positive change and embrace every opportunity to learn and grow.

SUMMARY

Versatile professional with experience in retail management, sales, and customer service. From school, I held leadership roles like class monitor and school president. As a steward and group leader, I refined my skills in managing details and ensuring excellent customer experiences during trips to Greece and Bulgaria. Creative in video and photo editing, with technical skills in soldering. Driven by a passion for logistics and continuous growth, I aim to excel in leadership roles while constantly enhancing my skills. I love taking on a leadership role. It makes me feel needed and useful for our country. As a Tech University Student, I am actively seeking opportunities to enhance my skills and contribute to making digital spaces more secure and resilient.

TECHNICAL TOOLKIT:
• Programming languages and skill sets: JavaScript, C, Excel.
• Photo Editing Software: Adobe Photoshop, Lightroom, GIMP, Canva, Snapseed.
• Video Editing Software: Adobe Premiere Pro, Final Cut Pro, CapCut, InShot, Canva Video Editor.
• Language proficiencies: English (B1), Ukrainian (Native), Russian (Native)

EDUCATION

High school from the Poloshkivskyi educational complex Sumy region, Ukraine
Graduated with an honored diploma Graduation Date: June 2021
National Technical University of Ukraine Kyiv, Ukraine
Bachelor in Telecommunications and Radio technologies (In progress)

EXPERIENCE

Job experience:
May 2023 – August2023 | Store meneger | Hlukhiv Citi

• Organizing store operations: Ensuring efficient operations, managing inventory and staff schedules.
• Maintaining documentation: Preparing reports and invoices for process monitoring.
• Training personnel: Conducting training sessions to enhance team skills.
• Customer interaction: Consulting with customers, addressing inquiries, and ensuring high service standards.
• Formulating reports: Analyzing sales and identifying improvement opportunities.

September 2023 – January2024 | Sales Consultant at «Будинок Іграшок» | Kyiv

• Customer consultation: Assisting customers in selecting toys based on their needs.
• Processing sales: Handling transactions and maintaining cash register documentation.
• Inventory management: Monitoring stock levels and organizing product displays.
• Verification and auditing: Conducting regular stock checks to identify discrepancies.
• Maintaining order: Ensuring cleanliness in the store and organizing products on shelves.
•Customer service: Addressing inquiries and ensuring a positive shopping experience.

Mach 2024 – May2024 | Direct-manager | Instagram
• Content Management: Creating and publishing posts and stories.
• Data Analysis: Monitoring analytics to improve performance.
• Engagement: Responding to comments and messages.
• Strategy Development: Planning content and promoting the page.
• Influencer Collaboration: Establishing partnerships for increased reach.
• Budget Management: Managing advertising and promotion expenses.
• Campaign Management: Running contests and promotions to attract followers.

Jun 2024 – August 2024 | Team Leader at «Sakums» | Bulgaria, Greece

• Organizing leisure activities: Transported children for vacations and ensured comfortable conditions for their leisure, creating a safe and enjoyable environment.
• Conducting excursions: Organized engaging excursions to enhance children’s knowledge and experience, providing opportunities to learn about new places.
• Fostering a friendly environment: Cultivated a comfortable and supportive atmosphere for all participants, encouraging the development of social skills in children.
• Organizing activities and games: Conducted active games, exercises, and other activities to keep the children engaged and happy, including creative and sports-related activities.
• Content creation: Developed content for parents and social media, showcasing the activities and achievements of the children.
•Collaboration with parents: Interacted with parents to gather feedback and ensure the best possible experience for the children.
• Safety monitoring: Closely monitored the safety of children during activities to ensure their well-being.

August 2024 | Bus steward | Ukraine-Bulgaria

• Ensuring passenger comfort: Monitored the comfort of passengers during the flight, offering drinks and meals, and addressing their inquiries.
•Conducting safety briefings: Delivered safety briefings before flights, explaining safety protocols and emergency procedures.
• Assisting during boarding and disembarking: Assisted passengers during boarding and disembarking, especially individuals with disabilities and families with children.
• Resolving conflicts: Managed conflicts and addressed passenger issues, ensuring a calm atmosphere on board.
• Maintaining cleanliness: Responsible for maintaining cleanliness in the cabin, including tidying up to create a pleasant environment.
• Effective communication: Communicated with pilots and crew members to ensure safety and efficiency on board.
• Inventory control: Monitored food and beverage supplies to ensure their availability throughout the flight.
Leadership experience:

September 2015 - May 2021 | Class Monitor| School President
• Represented class interests at meetings. Organized events to strengthen class spirit. Communicated with teachers and conveyed feedback. Maintained order in the classroom. Led the student council. Represented students at school meetings. Initiated changes to enhance school life. Collaborated with administration to implement initiatives.

September 2021 – Present | Student Council (Headmaster of the group)
• Facilitated student/professor collaboration through spearheading initiatives to simplify paperwork and communication processes, resulting in 15% increase in course completion rate. Organized meetings for Student Council departments members, leading to creation of the “ITS SUMMIT” event and its preparation.

September 2023 – Present | Student Council (Headmaster of the group)
• Organize order and comfort in the block for all residents.Communicate with the administration to convey residents’ concerns and suggestions. Conduct meetings to discuss current issues and needs of the residents.
Facilitate collaboration and maintain friendly relations among residents. Monitor adherence to rules and order in the dormitory.

August 2024| Team Leader of My Own Group «Kruta.team»
• During the summer, I gathered groups of children who lost their fathers in the war and organized vacations for them. As a team lead, I ensured the comfort and safety of the children, organizing various activities and excursions to support their morale and help them distract from their difficult experiences.

February 2022 – Present | Volunteering work
• Mental support and physical accompanying during exam seasons at Schools and Universities for refugees.
• Collection and Preparation of Supplies for the Military
• Organized the collection and preparation of candles for military personnel to provide essential support.
• Knotting nets: Actively participated in crafting nets to assist in camouflage efforts.
• Initiated fundraising meetings to gather resources for the military, ensuring effective communication and organization.
• Engaged in events aimed at raising funds for the Armed Forces of Ukraine (AFU), contributing to community efforts in support of our troops.

Creative Experience:

I provide photo editing and video montage services on demand for individuals and social media pages. I create advertising campaign plans, design presentations, and business cards. Additionally, I craft beadwork art and write poetry.

Technical Experience:
Completed Soldering Course

• Gained hands-on experience in various soldering techniques.Acquired skills in using soldering tools.
Executed projects to reinforce knowledge.Learned safety measures during soldering.Developed problem-solving skills in the soldering process.

International Experience:
• During my school years, I traveled to Bulgaria and Poland, where I presented my historical projects.
• I actively participated in recreational activities and conducted master classes for other children to share my skills.
• In my university years, I organized leisure trips for children and groups of people, enhancing my organizational abilities.
• I plan to establish my own company focused on providing comfortable and enjoyable vacations for others.

Communication Experience:

• Since my school years, I actively participated in various events and served as a host.
• I was a member of the school choir and a performance group, showcasing my ability to work collaboratively with others.
• I also participated in a performance group at the local cultural center, further enhancing my public speaking skills.
• I created entertaining programs for children, ensuring engaging and enjoyable experiences.
• I presented my historical projects in other countries, demonstrating my ability to communicate effectively across cultures.
• I organized meetings for people, creating a welcoming atmosphere, and took charge of event decorations, showcasing my creativity and attention to detail.