Hannah

Hannah Gamshishi
Email:[open contact info](look above in the "contact info" section)

Professional Summary
Dedicated and detail-oriented Customer Service Agent with a robust background and a proven track
record of delivering award-winning service. Adept at managing customer interactions with
professionalism and efficiency, I excel in troubleshooting and resolving inquiries while maintaining high
standards of service. Skilled in administrative tasks, security procedures, and fostering positive
relationships, I am committed to contributing to the success through exemplary service and team
collaboration.

Skill Highlight

• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills
• Able to work in a fast-paced environment and learn quickly
• Comfortable working within a team or independently
• Takes initiative at work and able to adapt to new responsibilities
• Distinguished task management, prioritizing tasks, organizing and problem-solving skills
• Responsible, reliable worker and pays attention to details
• Excellent in the use of Microsoft Office

Professional Experiences

Customer Service Agent
Preventative Cardiac Care, Richmond Hill, NY October 2022 – Date

• Provide exceptional customer service by greeting, checking in, and processing
payments, ensuring a positive experience for all clients.
• Troubleshoot and resolve customer inquiries and concerns, maintaining high standards
of service and exceeding customer expectations.
• Demonstrate effective comprehension of security procedures and regulations, contributing to
a safe and compliant work environment.
• Organize invoices, accounts payable, and billing, ensuring accuracy and timeliness in
financial transactions.
• Communicate effectively with teammates and supervisors
• Maintain a tidy work area and exhibit pride in work performance while contributing to a
healthy and safe environment.

Logistics Coordinator
Cargo Alliance Inc, Houston, Texas October 2021 – August 2023
• Scheduled carriers to cover planned routes and charters
• Followed up with carriers to reconfirm all assignments and documents to ensure quality control
 • Reviewed paperwork with drivers and clients for accuracy, timely and proper documentation
• Lead a team of 8 employees, providing training, performance evaluations, and mentoring to
enhance their productivity and effectiveness
• Monitored and communicated with carriers and others concerning road hazards, traffic delays,
weather condition, warehouse availability, etc.
• Resolved emergencies and other high-pressure incidents with decisiveness and maintains self-
control
• Tracked buses using geographic positioning system (GPS) equipment
• Monitored and track shipments, maintaining real-time visibility and ensuring on-time delivery to
meet customers expectation

Customer Service Representative
Carolina Logistics, BOILING SPRINGS, SC September 2020 – August 2021

• Handled an average of 80 customer inquiries daily via phone, email, and live chat, ensuring
prompt and effective resolution.
• Maintained a 75% customer satisfaction rating by providing personalized solutions and
addressing customer concerns with empathy.
• Collaborated with cross-functional teams to improve service processes and enhance customer
experience.
• Assisted customers with account management, product inquiries, and troubleshooting technical
issues.
• Trained and mentored new team members on company policies and best practices.

Education
Business Administration
Kyiv National Economic University (2016 – 2020)

Aptech Computer School (2019)- 6 months