Ebele

EBELE OBIDIOZOR
OW
TRUCK DISPATCHER

CONTACT PROFILE SUMMARY
[open contact info](look above in the "contact info" section) Truck Dispatcher with experience in Customer Service. Highly stress
resistant & ready to work in a fast-paced environment. Capable of
[open contact info](look above in the "contact info" section)
building rapport with internal and external parties in order to accurately
296 Nike Road Abakpa, Enugu. represent the company

EDUCATION WORK EXPERIENCE
May 2024 - July 2024 C.I.A Car Rental, Enugu SEPT 2021 - PRESENT
PRO DISPATCH SCHOOL
Customer service representative
Comprehensive course about the
logistics industry and truck
Assisted clients with reservations, bookings, and inquiries to
dispatching. ensure a seamless rental experience.
Module courses on route planning, Provided detailed information about vehicle options, pricing, and
Invoicing, conflict resolution rental policies.
Resolved customer complaints promptly, maintaining high
satisfaction levels.
Communicated effectively with clients to resolve issues and
improve service delivery.
SKILLS Maintained accurate records of customer interactions and
transactions.
Understanding of hours of services
Abitity to work with loadboards NevoConnect APRIL 2018 - SEPT- 2021
Teamwork Customer service representative
Time Management
Invoicing Provided exceptional customer support, addressing inquiries and
Knowledge of market analysis resolving issues promptly to ensure client satisfaction.
technique Managed inbound and outbound communication, effectively
handling a high volume of calls, emails, and live chats.
Problem Solving
Assisted customers with account setup, billing concerns, and
service-related questions, ensuring seamless experiences.
LANGUAGES Coordinated with the operations team to ensure vehicle availability
and on-time delivery.
English: Fluent
French: Intermediate
: