Personal information hidden

Yuliia Melnychenko
Project Manager

P R O F I L E
Detail-oriented professional with experience in virtual event management, web
project maintenance, and facility operations. Adept at coordinating online
C O N T A C T conferences, managing client relationships, and collaborating with cross-
[open contact info](look above in the "contact info" section) functional teams. Skilled in team management, project coordination, and
problem-solving, with a proven ability to deliver high-quality results, ensure
[open contact info](look above in the "contact info" section) optimal project performance, and maintain customer satisfaction.
Lviv, Ukraine

S K I L L S W O R K E X P E R I E N C E
Hard Skills UPQODE September 2023 - August 2024
Maintenance Project Manager
Active Collab; Jira; Trello;
Asana Managing the support and maintenance of multiple websites
Maintaining effective communication with clients regarding website
Notion
projects.
Web Project Maintenance Collaborating with cross-functional teams—including Project Managers,
Team Management Back-End Developers, Front-End Developers, Designers, and QA Testers—to
Client Communication ensure optimal website performance and user experience
Project Scheduling Scheduling, coordinating, and overseeing work processes to address any
web project issues, improvements, or client requirements
Monday.com
Ensuring all project work meets established standards, deliverables, and
Google Sheets timelines
Microsoft Office Suite Performing technical SEO tasks
WordPress; Webflow (Basic Conducting comprehensive website audits using tools such as Ahrefs
Knowledge)
Intent Solutions Group
Customer: Open Exchange
April 2020 - June 2022
Soft Skills
Support Analyst
Problem-Solving
Providing support to clients at online conferences via Zoom.
Critical Thinking Running online conferences, webinars, and live broadcasts.
Attention to Detail Filling the client's platform with branded content.
Team Collaboration Setting up and live broadcasting the client's presentations via the company
Responsibility platform.
Providing tests of the client's devices before virtual conferences.
Strategic Planning
Setting up online meeting rooms for virtual events.
Client Negotiation
Organizing virtual conferences with major banks.
Organizational Skills Delivering client requests to relevant company internal departments.
Stress Resistance Managing a team of video specialists during conferences, including
controlling and troubleshooting issues during event execution.
Preparing reports from conferences and delivering them to clients.
E D U C A T I O N W O R K E X P E R I E N C E

2014 - 2016
Dutchstar, an international company
March 2019 – February 2021
University of Information Technology Facility Manager
and Management in Rzeszow, Poland
Assigning staff to designated properties
Master of International Scheduling, coordinating, and controlling work processes
Business Planning and managing refurbishments
Resolving customer complaints

2014 - 2016
Studentland March 2017 – November 2017
Ternopil National Economic Student Exchange Program Manager
University, Ukraine
Taking part in the election of candidates for working programs abroad
Master of Business Helping elected candidates with the registration process
Administration Support participants during the whole period of the program

Participant of Work and Travel program, USA June2015 – August 2015
2012 - 2014

Ternopil National Economic
University, Ukraine

Bechelor of Foreign Economic
Management

2008 - 2014

Galician College named V. Chornovil,
Ukraine
Specialist of Tourism

C O U R S E S

February 2018 - July 2018

ULearn English School, Dublin
General English

April 2023 - July 2023
Nikos-LTV

Project Management (IT)

L A N G U A G E S

Ukrainian - Mother tongue
English - Upper-Intermediate
Polish - Intermediate