James

JAMES OLUOMACHI
Customer service representative
08036257885 [open contact info](look above in the "contact info" section) LinkedIn/Portfolio Port harcourt

Summary
An Enthusiastic passionate excellent customer service and sales representative with 4years + of Experience with local and international English
speakers. My goal for every job is to ensure quality care for customers and wellness to work and ensure satisfaction of customer is top notch

Education

University of Calabar
Science laboratory technology 2017 - 2022

Experience
Rosemechphysiotherapy clinic Abuja
Customer service intern 2022 - 2023
Company Description
• Applied problem solving skills to resolving patients inquiries dispute and escalates using a pro plates channel necessary .
• Provided basic technical support for clients on a wide range of company
• Provided exemplary customerby service to 20,000+ visitors a day in regards to the audio tour
• Increase customer satisfaction with 25% by improving customer service
• Provide proficient customer service 100% the time
• Work with a team of 10 to provide excellent customer service
• Received 100% on customer satisfaction service survey

Improvedconcept limited company Port harcourt
Senior Sales Representative 2019 - 2022
Company Description
• Promoted the value of customer loyalty program, leading to a 12% out performance of sign-up targets
• Met and maintained company quotas with a 97% call average for excellent customer service
• Implemented improved customer service processes, reducing refunds and customer dissatisfaction by 50%
• Coached 3 sellers in customer service and product marketing
• Increased inside sales 65% between subsidiaries by rewarding active communication between customer service personnel for completed
transactions
• Achieved sales targets above 10-20% through professional customer service, passion for selling and strong presentation skills
• Provided outstanding customer care to an average of 15 customers daily, a task that required active feedback to maintain customer satisfaction
• Understand customer needs leading to a 60% close rate

Languages
English and French Proficient

Find me online

7 Telegram
Username

Interests

 For customer service ,sales, and
call center

Skills
Excellent Verbal And reaching communication skills English proficiency Customer service Speed and efficiencySpeed and efficiency
Microsoft office and Google workspace Proficiency in remote softwareProficiency in remote software
Strong communicationStrong communication Advance PC proficiency Product knowledge Attention to details

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 Key Achievements
Your Achievement
Describe what you did and the impact it had.

Certification
Course Title

Projects
Project Name Location
Date period
Short summary of your work
• What was a successful outcome of your work? (e.g. Raised $3,000 for the charity)

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