Оксана

OKSANA HUMENIUK
Ukraine, Rivne • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

SUMMARY
Detail-oriented and responsible employee with a Master’s degree in English Philology and great
teaching experience. Seeking to enhance language skills and organizational abilities in the English
Translator position to ensure high-quality translations.

WORK EXPERIENCE
Support QC Manager, Uniwell Apr 2023 - Present
Checking a sample of processed tickets, providing detailed feedback on improving work;
Regular coaching sessions.
Active participation in the improvement of the existing QC system, participation in calibration
sessions to support consistency in internal evaluation.
Tracking the effectiveness of customer service at the agent and team level.
Customer Support Representative, Uniwell Sep 2022 - Apr 2023
Handling customer inquiries via emails and chats, and resonding to complaints.
Gathering customer feedback and giving ideas to improve internal procedures and flow.
English Teacher, self-employed Jan 2020 - Present
Teach basic English skills including reading, writing, and speaking.
Compose lesson plans in order to successfully incorporate the full duration of each lesson.
Execute lessons efficiently using different styles of teaching depending on the content.
Engage students to ensure a lively atmosphere during lessons.

Customer Support Representative, Revolut Apr 2022 - Jun 2022

Call center Operator, LabQ Feb 2022 - Apr 2022

Logistic Manager, Urban Planet Sep 2021-Feb 2022

EDUCATION
Master’s degree in English Philology Sep 2022 - Dec 2023
The National University of Ostroh Academy
LANGUAGE MEDIATION AND TESOL
Bachelor in English Philology Sep 2018 - Jun 2022
The National University of Ostroh Academy
Philology. Germanic Languages and Literature (Educational Professional Programme “English
and Second Foreign Language (French) . Literature. Translation.”)

ADDITIONAL INFORMATION
Technical Skills: Language proficiency, editing and proofreading, research/writing skills,
project management, and CAT tools.
Languages: Ukrainian (fluent), English (B2), French (A1)