Євген

Zhenia Kutsenko

Date of Birth: 23rd of July 1986
Cell. [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Driver’s License B category (experience: 21 years)

Education:

Year of Year of
Name of the institution Faculty Entry Graduation Degree

Kyiv National University Banking, Financial intermediary 2003 2008 Master Degree
of Trade and Economics

Experience:

Period Name of organization Position

June 2024 – Till now
Council of Europe Regional IT Officer

Provided Information Technology related services in the field of the remote sites of the Council of
Europe:
- IT support in remote sites
- Providing support and maintenance for existing sites
- Ensuring that the IT systems are aligned with COE best practices and collaborating with
Strasbourg-based colleagues to this effect
- Providing expertise and project management services when required for expanding existing
premises, moving to new premises, or establishing new offices
- Liaison, contract negotiation and management of/with local service providers in remote
locations.
Provides assistance to projects based and executed in remote locations regarding Information
Technology components:
- Ensuring that best practices are followed when executing projects, such as purchasing
procedures, establishing clear business requirements, transparency
- Liaising with colleagues in Strasbourg, PMO, DLAPIL, to ensure a coherent, client-orientated
approach
- Advising projects on IT-Mission
September 2009 – May
Kyiv International School IT Manager
2024

Network and Systems Administration:
- Domain administration (AD, GPO, Firewall, NAT, DNS, LAN deployment (L1/L2/L3)).
- Oversee the school's network infrastructure, ensuring its stability, security, and optimal
performance.
- If needed was rearranging the network, placing new spots, wiring new classes etc.
- Manage and maintain the server rooms, including server hardware, operating systems, and
virtualization platforms.
- Monitor and troubleshoot network connectivity issues, firewall configurations, and Wi-Fi
access points and controllers (TP-Link, Mikrotik and Ubiquity).
 - Maintain and update network documentation, including diagrams, IP addressing schemes,
and device inventories.
- Implement and enforce security measures to protect the school's network and sensitive
data.

Hardware and Software Management:
- Manage the school's inventory of hardware and software, including desktops, laptops,
servers, printers, and peripherals.
- When needed - preparation for concerts or other activities (Streaming/Video recording).
- Install, configure, and maintain operating systems, productivity software, and specialized
educational and office applications (databases, QMS, 1C, Basf, etc.).
- Regularly based maintenance and updates to ensure the reliability and compatibility of all
hardware and software resources.
- Collaborate with vendors for hardware repairs, warranty claims, and software licensing
agreements.
- Provide technical support to teachers and staff in resolving hardware and software issues.
(Repairing on place, current tech overview and further support)

Mobile Device Management (MDM):
- Overseeing the deployment, configuration, and management of mobile devices, particularly
iPads, using Mobile Device Management (MDM) solutions.
- Ensuring the security and integrity of the MDM system, including device enrollment,
application deployment, and policy enforcement.
- Troubleshoot and resolve issues related to MDM profiles, apps, and device connectivity.
- Assist teachers and students with device provisioning, updates, and troubleshooting.

User Support:
- Providing technical support and assistance to teachers, staff, and students regarding
hardware, software, and network-related inquiries.
- O365 Administration (CoreView) and relative online services (Onedrive, Teams, Sharepoint)
- Responding promptly to help desk tickets and resolve issues.
- Collaborating with teachers to integrate technology into the curriculum and promote digital
literacy among students.

Data Backup and Security:
- Regularly test data backup and restoration procedures to verify their effectiveness.
- Implement and enforce security policies to protect sensitive data, including user accounts,
passwords, and access rights.
- Monitor system logs and security alerts to detect and respond to potential security
breaches.

July 2008 – August 2009 JSC “CREDIT EUROPE BANK” Corporate Department

- Managing overall client strategy, development, execution, optimization of client campaigns;
- Responsible for developing and maintenance of technical analysis (data, templates,
automations, processes) to drive efficiencies and enable the execution of clients campaigns;
- Meetings with clients, cold calls;
- Preparation of the Documentation pack for stakeholders.
 Languages: Skills:

• Working with Vendors (Competitive bids\tenders)
• Consultation\Trainings providing
 Ukrainian and Russian fluently Advanced user Microsoft Office, AB Office, Internet
 English C1 Good planning and organizational skills
• Excellent troubleshooting and investigation skills
• The ability to motivate and lead a team
• Initiative and enthusiasm
• Excellent communication and 'people skills'
• The ability to work calmly under pressure
• Good IT, budget and report writing skills