Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/12536333/

Work experience

Head of customer support

from 01.2021 to 02.2025 (4 years 1 month)
Cryptocurrency, Дистанційно (Маркетинг, реклама, PR)

Head of Community / Client Support Manager / Personal Assistant / Community Manager
Crypto Industry, Remote
2021 - 2025

• Built and scaled communities on Discord and Telegram from 100 to 1M+ users.
• Led a team of 4+ moderators and developed customer support scripts and SOPs.
• Provided support to clients and partners in Web3 projects, offering product and service consultations.
• Worked with investors and development teams (core teams) of crypto projects.
• Ensured high customer satisfaction and audience loyalty.
• Managed conflict resolution and crisis communication strategies.
• Supported investments of $50,000 to $500,000 in blockchain projects (via crypto fund).

Founder and Manager

from 01.2016 to 02.2022 (6 years 1 month)
Private Dance Business, Харків (Приватні особи)

Founder and Manager of Private Dance Business
Private Business, Ukraine
2016 - 2022

• Built the business from scratch to 500+ loyal clients.
• Managed a team of trainers and optimized client processes.
• Organized international dance events and competitions for 1000+ participants.
• Conducted overseas programs and events for clients and teams.
• Developed community and increased client loyalty through personalized service.
• Managed all business operations (marketing, finances).

Education

Харківський національний економічний університет імені Семена Кузнеця

Міжнародний бізнес, Харків
Higher, from 2016 to 2020 (4 years)

Knowledge and skills

• Team management
• Leadership
• The first line of support
• Second line of support
• Anti-crisis management
• Community management
• Team management and mentoring
• Cross-functional interaction
• Time management

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

Hello! My name is Dmytrii — a specialist in customer service and community management in Web3 and beyond. Experience in scaling, team leadership, project management, and crisis management.