Martina

Martina Amoah
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · LinkedIn · Accra, Ghana

High performing Customer and Employee Manager with 3 years of experience across multiple industries. Confident in my ability to provide excellent customer service. Effective at talent acquisition. Committed to continuous improvement and team success.

Key Skills
• Client communication
• Talent sourcing
• Employee onboarding
• Candidate interview
• Active listening
• Team management
• MS Office
• MS Excel
• Fluent English

EDUCATION

University of Ghana, Medical School Accra, Ghana
Expected 2026
Bachelor of Medicine, Bachelor of Surgery (MBBS)
Major in General Medicine; Minors in Dentistry

Kharkiv National Medical University Kharkiv, Ukraine
Bachelor of Science, 2021

PROFESSIONAL EXPERIENCE

GAOTek Inc. Toronto, Canada (Remote)
Human Resource internship. 06/24- 01/25
• Writing job descriptions that matches the company’s needs and attract potential hires
• Posting on job boards and monitoring responses
• Sources potential candidates through social media
• Screening resumes and identifying relevant skills
• Scheduling and conducting interviews
• Onboarding and training new hires

Housing Solutions
New York, United States (Remote)
Sales Manager, Call Centre Representative10/2021– 06/22
• Increased weekly sales by increasing number of referrals from old clients
• Keeping records of customer interactions, comments and complaints and providing a better service to the next customer
• Update client information in CRM

Tasty Fingers RestaurantKharkiv, Ukraine (hybrid) Customer Service Representative.04/2020 – 07/2021
◦ Started and built a career in Customer Support and Client management.
◦ Created and adapted to a possible means of running a restaurant remotely and still providing the best customer experience
◦ Moved to a senior position after 5 months of work
Advanced skills: Customer Communication, Teamwork, Customer Service, Problem solving, Computer skills

ACTIVITIES AND LEADERSHIP

NUGS-KHARKIVKharkiv, Ukraine
Welfare Committee Chairperson

• Designed and executed a conference that was steered to create awareness to Men's Mental Health
• Oversaw that students in the union are well catered for and don't lack any basic amenities