Markiian

ABOUT ME
I am a motivated professional with a passion for quality and
speed. With experience I have developed strong problem-
solving skills and a keen eye for details. I am an excellent team
worker and am keen and very willing to learn and develop new
skills.

WORK EXPERIENCE
Customer Support Representative 2023 – 2024

MARKIIAN Helpware
I have been working on one of projects as a customer service

HANUSHEVSKYI representative since November 2023. In my role, I have been
responsible for handling customer inquiries and resolving
complex issues. I have developed valuable leadership skills
and have enjoyed contributing to the success of our
Customer Support organization by ensuring customer satisfaction remains a top
Team Lead priority.

Customer Support Team Lead 2024-
Helpware
CONTACT In 2024 I became a Customer Support Team Lead. On this
position I conducted regular 1-on-1 meetings to provide
[open contact info](look above in the "contact info" section) feedback, address challenges, and set performance goals for
team members., guided new team members through the
[open contact info](look above in the "contact info" section) onboarding process, ensuring they quickly adapted to
workflows and company culture, monitored individual and
Lviv, Ukraine team performance metrics to identify areas for improvement
and implemented strategies to enhance productivity and
customer satisfaction, Facilitated seamless integration of new
SKILLS employees into the team.

Management Skills
EDUCATION
Negotiation

Critical Thinking Lviv Polytechnic National University 2019 - 2023
Bachelor of Laws
Leadership
Lviv Polytechnic National University 2023 - 2025
Speed
The Masters of Laws

LANGUAGE

English (B2)

Ukrainian (Native)