Ebele

EBELE OBIDIOZOR
OW
CUSTOMER SUPPORT REPRESENTATIVE

CONTACT PROFILE SUMMARY
[open contact info](look above in the "contact info" section) Results-driven and customer-focused professional with over 3 years of
experience in delivering exceptional customer service and support.
[open contact info](look above in the "contact info" section)
Adept at utilizing CRM tools, managing ticketing systems, and
296 Nike Road Abakpa, Enugu. collaborating with cross-functional teams to improve service delivery. .
Eager to contribute to customer-centric and organization and drive
customer satisfaction.

EDUCATION Olivet cloud solutions, Enugu SEPT 2023 - PRESENT
May 2023 Customer service representative
CUSTOMER SERVICE TRAINING
WORKSHOP Utilized CRM systems to log customer interactions, track
Gained proficiency in using CRM issues, and ensure timely follow-ups.
tools Resolved customer complaints efficiently by actively
Trained in de-escalation strategies listening, identifying root causes, and implementing effective
to manage challenging situations solutions.
Managed high call volumes while maintaining a professional
and empathetic demeanor, achieving a 90% customer
satisfaction rate.
Collaborated with cross-functional teams to escalate and
SKILLS
resolve complex customer issues, ensuring seamless service
Customer Relationship delivery.
Management (CRM)
Technical Troubleshooting
NevoConnect Aug 2019 - SEPT- 2021

Conflict Resolution & De-escalation Customer service representative
Multitasking & Time Management
Team Collaboration Provided exceptional customer support, addressing inquiries and
Written & Verbal Communication resolving issues promptly to ensure client satisfaction.
Managed inbound and outbound communication, effectively
Active Listening & Empathy
handling a high volume of calls, emails, and live chats.
Assisted customers with account setup, billing concerns, and
LANGUAGES service-related questions, ensuring seamless experiences.
Coordinated with the operations team to ensure vehicle
English: Fluent
French: Intermediate availability and on-time delivery.
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