Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/12610744/

Work experience

Customer support representative

from 10.2025 to 12.2025 (3 months)
Wix, Remote (IT)

I aided in handling customer queries, resolving issues, and providing solutions all from the comfort of their own space. At some point I was the go-to person for customers, and their achievements were measured by how quickly and effectively we resolved issues that helped in boosting customer satisfaction, and it contributed to the company's growth

Customer service representative

from 06.2025 to 10.2025 (5 months)
Preply, Remote (Education and science)

I helped in handling customer inquiries and issues via phone, email, or chat. Also in providing solutions and answering questions. I was also largely involved in resolving complaints and escalating complex issues as well as meeting customer satisfaction targets.

IT-specialist

from 10.2023 to 12.2023 (3 months)
Luxe Quality, Kyiv (IT)

Sales manager

from 07.2023 to 08.2023 (2 months)
Trucking42, Remote (Transportation and logistics)

Help desk specialist

from 04.2022 to 05.2023 (1 year 2 months)
Nova poshta, Kyiv (IT)

Sales manager

from 04.2020 to 07.2021 (1 year 4 months)
Hib up firm, Remote, Kyiv (Medicine, pharmacy)

Education

Kyiv University

Information Technology, Kyiv
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Google IT Support

8months

Cisco CCNA

6 months

Google digital customer engagement

6 months

Comptia A+ N+

5 months

Customer service and CRM

6 months

Knowledge and skills

• Attentiveness
• HTML
• MS Office
• Internet User
• Web
• Web browser
• Communicability
• Work with ethics
• Multi tasking
• Management of CRM
• Amigo
• Technical support for users
• Graphic design
• Work with clients
• Attracting new customers
• Microsoft Copilot

Language proficiencies

English — fluent