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Дизайнер
- City:
- Kyiv
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YEHOR
OSADCHYI
WORK EXPERIENCE PERSONAL
INFORMATION
Customer Service in Norwegian,Ukrainian, Polish
and English 12 April 1996
Telia [open contact info ](look above in the "contact info" section)
May 2023 til now [open contact info ](look above in the "contact info" section)
Conference assistant (internship)
Quality Hotel Pond PERSONALITY
November 2022 til Mai 2023
Openness & Friendliness
Brevity & Clarity
Ability to Accept
Quality Assurance Manager
Feedback with Grace
Lime Customer Experience Team
Conflict resolution
March 2021 to August 2022
Decision making
Increased customer satisfaction by 23% within
Teamwork/Collaboration
six months by supervising executive team and
serving as a coordinator with the operations
team
Achieved a 5% growth of our internal LANGUAGES
knowledge base
Boosted agent's quality performance by 10% English
by introducing a feedback check-in Norwegian
Ukrainian
International Business Manager Polish
“Ukrainian- Polish Centre "Study. Work. French
Business" Russian
September 2014 to February 2021
Coordinated communications and negotiations
between multiple teams and subjects
Simultaneous translation and business
meetings participation
EDUCATION HISTORY
Bachelor of Sociology
Sociology at Kyiv State University of
Telecommunications
2019-2022
Absolutorium in Management & Marketing
Wroclaw Economic University
2014-2017
Associate of Enterprise economy
Kyiv Economic College
2011-2014
COURSES, TRAININGS AND TOOLS HOBBIES AND INTERESTS
GoIT company
UX/UI design marathon
UX/UI design courses
Genius Space TICKETING SYSTEMS & TOOLS:
UX/UI design marathon Zendesk
Jira
Lime internal trainings and workshops on: Salesorce
Quality auditing Fountain
Recruiting processes Atlassian
Critical thinking and decision making Figma
Productivity control in team Canva
Internal calibrations
“SL Center” in Kyiv
“Soft skill upgrade” training
“One on one corporate trainer” courses
Positive BS in Kyiv
Crisis management courses
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
OSADCHYI
WORK EXPERIENCE PERSONAL
INFORMATION
Customer Service in Norwegian,Ukrainian, Polish
and English 12 April 1996
Telia [
May 2023 til now [
Conference assistant (internship)
Quality Hotel Pond PERSONALITY
November 2022 til Mai 2023
Openness & Friendliness
Brevity & Clarity
Ability to Accept
Quality Assurance Manager
Feedback with Grace
Lime Customer Experience Team
Conflict resolution
March 2021 to August 2022
Decision making
Increased customer satisfaction by 23% within
Teamwork/Collaboration
six months by supervising executive team and
serving as a coordinator with the operations
team
Achieved a 5% growth of our internal LANGUAGES
knowledge base
Boosted agent's quality performance by 10% English
by introducing a feedback check-in Norwegian
Ukrainian
International Business Manager Polish
“Ukrainian- Polish Centre "Study. Work. French
Business" Russian
September 2014 to February 2021
Coordinated communications and negotiations
between multiple teams and subjects
Simultaneous translation and business
meetings participation
EDUCATION HISTORY
Bachelor of Sociology
Sociology at Kyiv State University of
Telecommunications
2019-2022
Absolutorium in Management & Marketing
Wroclaw Economic University
2014-2017
Associate of Enterprise economy
Kyiv Economic College
2011-2014
COURSES, TRAININGS AND TOOLS HOBBIES AND INTERESTS
GoIT company
UX/UI design marathon
UX/UI design courses
Genius Space TICKETING SYSTEMS & TOOLS:
UX/UI design marathon Zendesk
Jira
Lime internal trainings and workshops on: Salesorce
Quality auditing Fountain
Recruiting processes Atlassian
Critical thinking and decision making Figma
Productivity control in team Canva
Internal calibrations
“SL Center” in Kyiv
“Soft skill upgrade” training
“One on one corporate trainer” courses
Positive BS in Kyiv
Crisis management courses
[
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The candidate's resume is posted at https://www.work.ua/resumes/12694093/