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Неоніл
Менеджер з підтримки клієнтів
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/12707554/
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NEONIL PALII
Customer Success Specialist
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Summary
Customer Success Specialist with over 2 years of experience in customer support, sales, and
dispute management within a fast-paced environment. Consistently achieved top metrics in
the team by delivering exceptional customer service, resolving issues efficiently, and driving
sales through personalized solutions. Assisted the team lead with various additional tasks,
including training and onboarding new team members, to maintain high service standards.
Committed to building strong client relationships and contributing to overall company
success.
Work experience
2022 – present
Matrix Agency
https://www.mtrx.agency/
Digital Marketing startup. The company's primary product offers educational services and is
tailored for the US market.
Customer Support Representative
Responsibilities:
- Provided customer support via chat
- Provided personalized support for existing clients to ensure high retention rate
- Followed communication procedures, guidelines, and policies
Disputes Manager
Responsibilities:
- Kept records of all disputes received by a company
- Gathered relevant evidence according to dispute type to ensure a successful dispute
resolution
- Successfully worked with general disputes, friendly fraud, false dispute claims, etc.
Support Training Specialist
Responsibilities:
- Provided support to the team lead with onboarding new team members
- Guided new employees through company policies, guidelines, communication rules, etc.
- Supervised new agents to ensure the communication with clients is up to established
standards
Sales Specialist
Responsibilities:
- Consulted new clients about products, discounts, payment options etc.
- Maintained a professional and persuasive communication style to drive conversions.
- Followed up with leads to boost conversion rates and strengthen customer relationships.
Skills
● Customer Satisfaction Enhancement
● CRM Systems Proficiency
● High-Volume Chat Handling
● Cross-Selling Techniques
● Efficient Complaint Resolution
● Training and integration of new team members
● Stripe disputes handling
● Proficiency in chat support tools such as ReAmaze, Intercom
Education
Marketing
Bachelor degree
Kyiv’s National University named after Vadym Hetman, 2022-present
Languages
English - C1
Russian - Native
Ukrainian - Native
French - A1
Dutch - A1
Customer Success Specialist
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Summary
Customer Success Specialist with over 2 years of experience in customer support, sales, and
dispute management within a fast-paced environment. Consistently achieved top metrics in
the team by delivering exceptional customer service, resolving issues efficiently, and driving
sales through personalized solutions. Assisted the team lead with various additional tasks,
including training and onboarding new team members, to maintain high service standards.
Committed to building strong client relationships and contributing to overall company
success.
Work experience
2022 – present
Matrix Agency
https://www.mtrx.agency/
Digital Marketing startup. The company's primary product offers educational services and is
tailored for the US market.
Customer Support Representative
Responsibilities:
- Provided customer support via chat
- Provided personalized support for existing clients to ensure high retention rate
- Followed communication procedures, guidelines, and policies
Disputes Manager
Responsibilities:
- Kept records of all disputes received by a company
- Gathered relevant evidence according to dispute type to ensure a successful dispute
resolution
- Successfully worked with general disputes, friendly fraud, false dispute claims, etc.
Support Training Specialist
Responsibilities:
- Provided support to the team lead with onboarding new team members
- Guided new employees through company policies, guidelines, communication rules, etc.
- Supervised new agents to ensure the communication with clients is up to established
standards
Sales Specialist
Responsibilities:
- Consulted new clients about products, discounts, payment options etc.
- Maintained a professional and persuasive communication style to drive conversions.
- Followed up with leads to boost conversion rates and strengthen customer relationships.
Skills
● Customer Satisfaction Enhancement
● CRM Systems Proficiency
● High-Volume Chat Handling
● Cross-Selling Techniques
● Efficient Complaint Resolution
● Training and integration of new team members
● Stripe disputes handling
● Proficiency in chat support tools such as ReAmaze, Intercom
Education
Marketing
Bachelor degree
Kyiv’s National University named after Vadym Hetman, 2022-present
Languages
English - C1
Russian - Native
Ukrainian - Native
French - A1
Dutch - A1
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The candidate's resume is posted at https://www.work.ua/resumes/12707554/