Victor

Victor ADEYINKA
P: [open contact info](look above in the "contact info" section) E: [open contact info](look above in the "contact info" section)

OBJECTIVE

A business analyst and customer support worker seeking an enriching opportunity to contribute
my analytical skills to the growth of any organization with a proven track record of success in B2B
enterprise sales environment. I also possess strong skills in critical analysis, project management,
crisis management and conflict resolution.

EDUCATION

IBT College: Dec 2021- Dec 2022
• Diploma in Business Management and Entrepreneurship (Toronto, Ontario)

National Open University of Nigeria: April 2018 – March
2020
• MA in Peace studies and Conflict Resolution (FCT, Abuja)

Afe Babalola University: Sept 2013- Oct
2017
• Bachelor of Science in Peace and Conflict Studies (Ado-Ekiti, Ekiti)
o Outstanding Achievement Award: Highest GPA
o Founders Prize Recognition Award for First Class Graduates

WORK EXPERIENCE

DISPATCHER
GWYN LOGISTICS (LAND-STAR REPRESENTATIVE)
• Conduct load picks up, transit, and delivery by following DOT and company high safety
standards
• . Update and input equipment and load related information ni corporate CRM (software)
Pro-transport, PC Miler, google drive, and loading board. o Oversee
• control cargo loading and securement.
• Monitor and track hauler performance and Key performance
• Provided a positive customer experience with fair, friendly, and courteous service
• Processed cash register transactions on POS and cash, and inputted product costs
• Processed returned transactions
 • Maintained high customer satisfaction levels by going the extra mile to personalize service
• Kept up high pace to minimize customer wait times at checkout.

Customer Service Rep: Alight Solutions Dec 2021 ‐ Mar
2022
Peterborough, ON
• Maintained solid customer relationship
• Resolved customer complaints and used problem-solving techniques to provide
solutions
• Data entry and research
• Communicated clients business requirements by constructing easy to understand data
and process models
• Analysed Clients business requirements and processes through document analysis,
interviews, workshops, and workflow analysis
• Developed Minimum Viable Products
• Created existing and meaningful relations with customers
• Identified and reconciled errors in client data to ensure accurate business requirements

Intern: West African Network for Peacebuilding Jan 2019 - Aug
2019
Employer: Bridget Osakwe; National Network Co-ordinator Lagos,
Nigeria

• Developed a conflict prevention strategy and network within neighbouring regions that are
prone to conflict.
• Brainstormed action plans for conflict prevention and resolution among youth and youth
groups in neighbouring communities
• Monitored and collated day to day conflicts that occurred in multiple locations
• Facilitated programs geared towards women empowerment and knowledge transfer of soft
skills
• Identified early warning signs of conflict and provided alternatives to avert potential
conflicts

Executive assistant to the Head of Department Conflict Prevention and Humanitarian
Service
Employer: Yanet Hauwa; HOD Jan 2018- Dec 2018
 • Prepared and sent out monthly and daily schedule for team.
• Research and analysis of data to prepare documents.
• Co-Editor of monthly bulletins on humanitarian services
• Provided clients with information on services offered by department.
• Office maintenance, scanning and emailing documents for communication and safekeeping

CERTIFICATIONS
• African Union Peace Support Operations : A Case study of African Union Mission in
Sudan (2004-2008)
• Appraising Conflict-Induced Insecurity in Nigerians Urban Centres: A Study of Lagos and
the FCT, Abuja

TRANSFERABLE SKILLS
• Financial management, accounting & bookkeeping, and periodic reporting skills
• Ability to provide insight and feedback to monthly operations and finance reports.
• Project operations, design-detailed implementation plan and logistics management
• Ability to support a work environment of continuous improvement with safety as a priority
• Ability to thrive in an environment that values transparency, collaboration, and is results focused
• Having a deep-rooted intellectual curiosity and openness to diverse ideas and perspectives
• Ability to contribute to collaborative working relationships with colleagues and external partners
• Excellent customer service and interpersonal skills
• Ability to effectively execute sales strategies using a consultative approach and relationship
building techniques
• Creative thinking and ability to work independently and in a team settings
• Ability to develop mitigation plans or lead/contribute to the completion of necessary
compliance/new process assessment templates
• Crisis Management and Project Management
• Operational knowledge on Google Suite and Microsoft Office
• Donor/Client Relations, Fundraising & Community Engagement

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REFERENCE
To be provided on request