Анна

Anna Popovych
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) | Sobieskigasse 32, Vienna, Austria, 1090

EDUCATION
University of Vienna Vienna, Austria
Master of Science-Technology-Society Ongoing
International Scientific and Technical University Vienna, Austria
Master of Computer Science 2024

WORK EXPERIENCE
SEO & CONTENT CREATOR Vienna, Austria
Borysov Gastrofamily November 2023 – March 2024
• Managed three social media accounts (Instagram, Facebook, YouTube), creating text and visual content using Canva and
CapCut.
• Led a website redesign for “Borysov Academy,” designing UI/UX in Figma and collaborating with IT.
• Improved engagement through AI-driven content creation, SEO, and ad optimization.

THE HEAD OF IT HELPDESK DEPARTMENT Kyiv, Ukraine
Rhenus Management March 2021 – January 2024
• Led a small IT Helpdesk team, managing daily operations and ensuring efficient issue resolution.
• Streamlined workflows using ticket systems and assigned tasks based on team strengths.
• Conducted interviews and collaborated with branches to align IT support strategies.

SYSTEM ADMINISTRATOR INTERNSHIP Holzwickede, Germany
Rhenus Logistics August 2021 – October 2021
• Provided IT support for a large-scale company, resolving technical issues in a fast-paced environment.
• Assisted thousands of employees across multiple departments, gaining diverse IT insights.
• Worked with cross-functional teams, enhancing adaptability and problem-solving skills.

CLIENT MANAGER & CREATIVE MANAGER Kyiv, Ukraine
American Auto Club March 2020 – September 2020
• Managed social media accounts and executed content strategies to boost brand engagement.
• Designed and developed a new website, increasing monthly visits from 100 to 8,000.
• Met with clients, addressed concerns, and provided technical support to enhance customer satisfaction.

SKILLS
• Project Management: Stakeholder management, client needs assessment, reporting, meeting organization, CRM
experience.
• IT Support: Advanced troubleshooting, ticketing systems, hardware/software diagnostics, end-user training.
• Leadership & Management: Team leadership, training, strategic problem-solving.
• Technical Skills: Website development (Wix), social media tools, Figma, SEO, graphic & video editing (Canva, CapCut,
Movavi), hardware expertise.
• Soft Skills: Quick learner, proactive problem solver, adaptable, responsible.
ADDITIONAL
• Fluent in English, Ukrainian, Russian. Proficient in German.
• Volunteered for “Students for Ukraine” in Deggendorf, Germany.
• Certifications: Google Project Management, Google UX Certificates (available upon request).