Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12783811/

Work experience

Sales representative

from 08.2023 to 05.2024 (9 months)
Atlas Tools and Machinery, Дистанційно (Роздрібна торгівля)

-Achieved an increase of sales targets consistently on a month to month basis.
-Increased average transaction value and related product sales by utilizing upselling and cross-selling techniques tailored to customer needs.
-Engaged customers to identify preferences and provided tailored product information while maintaining high level of professionalism.
-Assisted in visual merchandising and collaborated on promotional strategies to enhance store appeal and sales.
-Managed inventory and conducted audits to ensure optimal product availability and streamline stock management.
-Delivered outstanding customer service.

Flight Attendant

from 03.2017 to 12.2022 (5 years 9 months)
Qatar Airways, Дистанційно (Транспорт, логістика)

-Accumulated over 4,000 flying hours while ensuring compliance with airline and federal aviation regulations for safety and security.
-Managed complex schedules for international flights, demonstrating adeptness in prioritizing tasks and meeting tight deadlines.
-Successfully navigated various challenges with diplomacy, confidently finding solutions within specified timeframes.
-Collaborated with ground staff and crew members to ensure 95% on-time departures and arrivals for all trips.
-Coached junior crew members to improve their skills in areas such as safety protocols, service standards and effective communication, contributing to their professional development.
-Drove customer enrollment in the Frequent Flyer Program (Privilege Club),fostering long-term loyalty and engagement.
-Promoted to Qatar Airways' World’s Best Business Class after two years of service, starting in May 2019.
-Received multiple "Kafou" awards as a Qatar Airways Cabin Crew, recognizing excellence through feedback from various sources.

Front Desk Administrator

from 03.2015 to 03.2017 (2 years)
Skyfitness, Київ (Краса, фітнес, спорт)

-Answered an average of 50+ inquiries daily from clients, vendors, and other callers, providing timely and accurate information.
-Enhanced understanding between multilingual parties by offering cultural guidance to speakers for effective communication.
-Processed membership renewals and payments, maintaining financial records while promoting memberships and personal training packages to enhance client engagement.
-Managed appointment scheduling for personal trainers and group classes, optimizing staff and facility utilization.
-Welcomed members and guests with a warm, professional demeanor, creating a positive first impression.

Education

National Technical University "KPI"

Management, Київ
Higher, from 2012 to 2016 (4 years)

Bachelor's degree in Management.

Knowledge and skills

• Time Management
• Market Research
• Adaptability
• Goal-Oriented
• Multitasking
• Attention to Detail
• Risk management
• Technical Analysis
• Fundamental Analysis
• Analytical Thinking
• Discipline and Patience
• Decision-Making
• Customer Experience
• Customer Engagement
• Customer Satisfaction
• Client Services
• Persuasion Skills
• Conflict Resolution
• Product Knowledge
• Customer Service
• Organization Skills
• Product Promotion

Language proficiencies

• English — fluent
• Ukrainian — fluent