Viktoriya

VIKTORIYA SHCHUKINA-ABRAMOVA
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Mykolaiv, Ukraine

Personal Summary

Detail-oriented Logistics Coordinator with 7 years of expertise in sales, safety (HOS), and operations. Achieved a load
coverage rate of 99%, significantly enhancing customer satisfaction. Successfully reduced company pay by 10% annually
through strategic planning and operational efficiency. Committed to further optimizing logistics processes to drive
continuous improvement.
Possesses a solid understanding of DOT regulations, ensuring compliance and operational efficiency.
Dedicated customer service professional with exceptional time management skills and extensive industry knowledge.
Bilingual communicator adept at building strong relationships with clients and enhancing team collaboration. Committed
to contributing valuable insights and actively supporting team objectives.

Skills

 MS Office  Service-Oriented Communication
 Effective Time Management  Collaborative Work Ability
 Computer skills  Documentation skills

Experience

Bison Transport | Winnipeg, Manitoba  Coordinated assets to meet requirements of clients, drivers, and company.
CANADA  Conducted resource availability analysis by evaluating the capabilities and
City/HWY PLANNER limitations of drivers, tractors, and trailers.
09/2023 - 03/2025  Analyzed client priorities, volume trends, cycles, and flexibility
requirements.
 Coordinated overall strategy by gathering relevant information,
developing plans, and effectively communicating to Fleet Management
group for execution.
 Enhanced fleet and driver productivity targets through collaboration.
 Coordinated payment processes for fleet drivers and cartage services.
 Coordinated dispatch operations to ensure timely updates for drivers and
customers.

Delta Logistics LLC | Candler, NC  Communicating between customers and carrier representatives;
SALES ASSISTANT (FREIGHT  Negotiating rates and terms with customers and carriers;
BROKER)  Requesting detentions, layovers, TONU, etc from customers;
03/2021 - 06/2023  Creating invoices for customers;
 Developing relationships with carriers and customers;
 Working with Macropoint and checking driver's location through this GPS
system;
 Analyzed customer feedback and developed strategies to increase
customer satisfaction and loyalty;
 Stayed current on customer trends and requirements

Carolina Logistics LLC | Candler, NC  Monitoring drivers logbooks;
HOS SPECIALIST  Communicating with drivers about their hours of service compliance;
07/2018 - 03/2021  Communicating with dispatchers;
 Created reports and documents as requested by the office manager;
 Greeted customers in a friendly and professional manner;
 Handled customer complaints calmly and professionally, resolving
customer issues in a timely manner;
 Assisted in troubleshooting and resolving safety, service and operational
issues;
 Consulted drivers due to DOT inspections on the road

Education

V.O. Sukhomlinskyi Mykolaiv National University | Mykolayiv
MASTER in BIOLOGY
06/2020

V.O. Sukhomlinskyi Mykolaiv National University | Mykolayiv
BACHELOR in BIOLOGY
06/2018

Languages

 Ukrainian, Native
 English, Advanced