Наталія

Nataliia Sorokolit
• 3d Pryhorodskoi LN, 47/2, Romny, Sumy region, 42000
• [open contact info](look above in the "contact info" section),
• [open contact info](look above in the "contact info" section)
• Linkedin

PROFESSIONAL SUMMARY
A committed and passionate professional with 11+ years of combined experience in service and hospitality industry together with office administration and customer service. Skilled in designing and implementing creative solutions to overcome challenges and advance organizational goals. Motivated and enthusiastic team player that takes ownership to deliver successful results:

• Customer Service
• Problem solving and decision -making skills
• Communication skills
• Organization and the ability to multitask;
• Product knowledge
• Research skills
• Collaboration
• Budgeting/Invoicing
• Technical skills
• Cashier skills
• Interpersonal skills

• Administration
• Adaptability
• Time management
• Leadership skills
• Human resources
• Ability to multitask

EXPERIENCE
Shift supervisor/Shared services specialist
Jan 2023 – Feb 2025
SSP America – Tampa International Airport (https://america.foodtravelexperts.com/)

Passenger Service Agent
Nov 2023 – Feb 2025
British Airways, Tampa International Airport (https://www.britishairways.com/)

Customer Service Agent
Jan 2023 – Sep 2023
Allegiant Airlines – St. Pete/Clearwater Airport (https://www.allegiantair.com/)

Seller
Aug 2022 – Jan 2023
International Food Store – North Port, Florida

Server
May 2017 – August 2022
Carnival Cruise Lines |Miami, FL (https://www.carnival.com)
May 2021 – December 2021

Stewardess

May 2021 – December
m/V Alexander| Greece (https://www.privatsea.com)
Summary: providing guests with a professional style of service conductive to the Company’s experience.

Duties and responsibilities:
• ensure correct mise-en-place/ set-up to the company’s standards before the service begins;
• ensure all USPH (United States Public Health) procedures are carried out while maintaining a clean workstation at all times;
• active participation in onboard training programs;
• assistance in other departments upon instruction from supervisors as required;
• prepare and perform F&B activities (i.e. cocktail parties, Tea Time, Café Lunch) and special events as assigned;
• tallying any sales transactions and correctly follow any accounting procedures;
• making reservations and providing with all the necessary information concerning onboard activities;
• seating customers accordingly.

CEO Assistant/HR
February 2012 – May 2017
LLC ARF Construction| Kiev, Ukraine

Summary: performing complex and advanced administrative tasks for the office and CEO.

• complete a broad variety of administrative tasks for the CEO, including managing the calendar;
• prepare official emails and documents on behalf of the CEO;
• manage CEO’s travel plans, visas and other important travel documentation; make sure that all information for business trips is gathered, prepared and always accessible for CEO;
• conduct research, assemble and analyze data to prepare reports and presentations;
• assist in research of potential employees for the company (interviewing and training new employees so as organizing their paperwork);
• answer and return the phone calls;
• maintain confidential and sensitive information;
• general administrative duties;
• run errands as requested.

SKILLS

• MS Office (Word, Excel, Power Point, Outlook Express)
• Google Calendar
• Fidelio
• IPM Program
• Navitaire training supplement&IROPS
• Social Media

LANGUAGES

• Ukrainian
• Russian
• English

EDUCATION

Pedagogy and methodology of secondary education. Language and literature (English) – 2008 (Specialist)
Sumy State Pedagogical University of A.S. Makarenko I Sumy, Ukraine (https://sspu.edu.ua)

Human resources representative. HR manager - 2015
SOE ‘Institute Training Industry’ I Kiev, Ukraine (https://www.ipkprom.com.ua)

Junior nurse – 2002 | Certificate #639
Romny Interschool Resource Center of the Romny City Council, Sumy Region (https://registry.edbo.gov.ua/university/3466/?fbclid=IwAR0BNxyWCcg4UN1OaRMc7Nyml_DxXs3O_3UeabD5TNwqVcHOPHI34rgccol )